This employee ensures that all assigned reviews and company projects are completed timely and accurately according to the scope of work. They will report any issues and/or concerns timely to the Supervisor of the Centralized Billing Review team and/or Manager of the Centralized Billing Review team.
JOB FUNCTIONS Contacts payors at times to discuss policy criteria or to ask clarifying questions on accounts Understands payor requirements according to their policies Ensures completion of all forms and collects complete billing information Pursues, maintains, and communicates medical coverage/guideline changes/updates Verifies insurance benefits and eligibility for patients Communicates with patients to resolve billing issues and ensures timely payment Maintains accurate and up-to-date patient records in compliance with HIPAA regulations Works assigned reports accurately and timely Helps facilitate interoffice communication on payor updates and trends Completes any adjustments/transfers of AR as required Documents all activity in customer's computer account or applicable applications Answers billing review specialist questions accordingly Reports issues and/or concerns in a timely manner Available to assist other billing review specialists on the team with questions or needs Acts as liaison between staff and management