Job Summary:

The Billing Specialist is an entry-level billing position within the Accounting department. This role is responsible for the accurate and timely entry, review and distribution of customer invoices. 

 

Duties/Responsibilities: Adding new customers’ records as they launch. Updating billing records with contact information changes and product changes. Research and respond to customer billing inquiries. Process credit and debit adjustments. Ensuring accurate monthly billing by reviewing upload reports. Reviewing invoices prior to mailing and creating manual invoices when needed. Updating reseller and referral partner monthly reports. Escalating customer issues, other than billing, to the appropriate department. Working closely with the Billing Manager to ensure successful customer experiences. Performs other related duties, as assigned.   Required Skills/Abilities: Excellent written and verbal communication skills. Excellent customer service skills. Excellent customer service, able to defuse anger and come to a mutually beneficial conclusion.

 

Education and Experience: Bachelor’s Degree in Accounting or international equivalent. 0 - 2 years of experience in customer service and/or billing preferred. Experience with billing and/or CRM tools. Experience with Microsoft Office especially MS Excel and Word.