Billing Specialist
Kforce
Kforce has a client in Rockville, MD that is seeking a Billing Specialist.
Responsibilities:
* Research and resolve the highest corporate level and most complex escalated customer disputes both internal and external
* The Billing Specialist will act as primary point of contact for senior leadership when responding to highly escalated or high profile customers from various sources including corporate office
* Ensure quality and accuracy of invoices, all credit and approval requests, customer communication and the overall management of quality assurance in regards to the billing team
* Utilize knowledge of key finance and billing operational control concepts to rapidly improve the overall customer experience, by analyzing, standardizing and streamlining business processes and internal billing controls
* Serve as subject matter expert on strategic account calls and maintain ownership and drive to complete resolution in a professional and concise manner
* Perform research on multi-site large-scale strategic accounts
* Act as a team lead and subject matter expert for junior level billing representatives
* The Billing Specialist will serve as a mentor for less experienced billing representatives
* Professionally interact and engage multiple operational groups across the company and outside clients
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