Whitehouse Station, NJ
37 days ago
Billing Specialist

Position Description:

 

This position is part of Claims Vendor Management and is responsible for providing centralized analytical, systems, and administrative support that is required to manage Chubb’s billing workflows and platforms as well as Vendor Management workflows surrounding the engagement and utilization of law firms and non-legal vendors internationally in support of Chubb and Chubb insureds.  This position will be located in our Philadelphia (PA), Whitehouse Station (NJ) or Jersey City (NJ) offices. 

 

 

Primary Job Responsibilities & Essential Job Functions 

 

Support eBilling, inclusive of maintaining the ebilling platform (T360) and engaging with any providers involved in the execution of its workflows. 

Support the electronic invoice submission process for outside vendors, including communicating and working directly with any involved third-party vendors.

 

Assist in the support, maintenance and updating of core Vendor Management systems and tools including the ebilling platform and established Vendor Management processes.

 

Identify and facilitate product and workflow improvements for Vendor Management processes.

 

Respond to and manage inquiries and requests from internal and external customers and vendors.

 

Develop, create, and deliver Job and Help aides for the benefit of internal and external customers.

 

Review, assess, and confirm established rates and terms with vendors as well as communicate the same to internal and external customers as appropriate.

 

Develop, manage, and deploy Vendor Management communication capabilities including the use of SharePoint and intranet sites.

 

Triage and escalate inquiries as received through the Vendor Management centralized e-mail addresses to the appropriate individual and/or team for resolution.

 

Understand customer needs, analyze, and resolve problems effectively, adjust work style to meet customer requirements and escalate as appropriate. 

Respond to and coordinate the follow up of vendor invoice inquires and escalations.

Knowledge / Skills / Experience / Education 

 

Bachelor’s Degree preferred. Always maintain a customer service focus, communicating in a courteous and professional manner.  Strong computer literacy and knowledge of Microsoft products (especially Excel, Teams, SharePoint).  Knowledge of e-Billing software a plus. Technical writing Experience in data management, vendor management and/or eBilling system (e.g., T360) administration. Must have exceptional ability to multi-task and prioritize activities to ensure timely task responses. Strong skills in leading continuous process improvement and data quality initiatives. Excellent interpersonal skills and proven ability to interact effectively at various levels within the corporation. Excellent verbal and written communications skills. Proven ability to work across department and functional lines to influence and direct others to achieve goals. Travel may be occasionally required.
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