The next generation of ADT Commercial is here. At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn.

Summary:

This position is responsible for verification, validity, and accuracy of Commercial and Enterprise contracts, Pos, and addendums. You will assist in the customer experience by conducting research, making necessary adjustments and data changes to pertinent account information, and by analyzing billing. Deadlines are required for month end close. The last three business days are blocked for PTO or scheduled accommodations, with some OT during evenings and weekends required during this time.

Duties and Responsibilities:

Verify, research, and review commercial contracts/PO/addendums for accuracy and completeness. Maintain customer information, including cancellations, billing adjustments, inspection schedules, refunds, etc. Process daily recurring billing batches, ensuring accurate customer billing. Research missing data and communicate with branches to correct errors or omissions in a timely manner. Process credit/debit adjustments on customer accounts. Review Statement and Invoice generation process. Process potential Commercial/Enterprise customer information to obtain credit scores. Approve or decline customers based upon the company credit guidelines and track pertinent information for reporting. Work exception reports for MMB account clean up. Provide support to all commercial and residential branches and all internal departments as needed (Legal, Training, Account Management, Commercial AC&T, Commercial/Residential Customer Service, National, Real Estate Group, Network Multi-Family).

Note: This is an onsite position, reporting daily to 800 E Waterman Street, Wichita, KS, 67202

Minimum Education and Experience Requirements:

High school diploma or GED Data entry or related experience PC literate with proficiency in Microsoft Office applications, including Word, Excel and Outlook

Preferred Education and Experience Requirements:

Knowledge of Excel, MasterMind Business, Sales Pilot, JMT, Docuware, Billing Portals, and STPF sites. Knowledge of percent of completion (POC) job billing and invoice processing.

Additional Skills and Certifications:

Customer service, interpersonal communication, and teamwork skills. Organizational skills. Analysis and problem solving.