Our Mission
The Bay Club Company is much more than a hospitality company.
We provide experiences which celebrate a healthy and vibrant lifestyle.     Our Culture
Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call them the "Actions We Live By."   Our Core Values:   Actions We Live By. It's who we are when we step into our full power.
Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.
Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!
Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person--we are a part of a powerful team.
One Team. One Voice. Moving Forward. Together. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.
Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.   GENERAL SUMMARY The primary role of the Bistro Supervisor is to assure the highest level of guest satisfaction possible. This is done through active and ongoing engagement with guests, helping to establish, maintain & train all service standards & systems, and genuinely striving to assure that every guest’s experience in the Bistro is exceptional. The Bistro Supervisor works closely with the Food & Beverage Management team in the day-to-day operations of the restaurant to achieve financial and organizational goals.  In addition to the primary role, other responsibilities include but are not limited to, labor controls, product cost management, quality control, health and safety, and training of all cast members. Adherence to PRO’s Guest Promise and Service Vision is a fundamental requirement of all Associates.    Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
PRIMARY JOB FUNCTIONS

Assure the highest level of guest satisfaction possible 

Establish and maintain a culture of regularly engaging with all guests.  This includes table touching during all meal periods and getting to know the names and preferences of as many guests as possible  Help establish maintain and train all service standards & systems  Assure that all service staff adheres to the same engagement expectations as defined above  Assures that all associates are actively following the cycles of service as defined by the PRO & Bistro Management Team  Provide regular and ongoing product sampling to guests as a gesture of appreciation  Understand and follow through with excellent service recovery practices  Assist in achieving sales & cost goals  Work with other members of the management team to develop in-house sales contests & strategies  Have working knowledge of departmental financial statements and expected controls in order to effectively contain costs  Assist in monthly product inventories as needed  Observe portions served and report any discrepancies to kitchen management  Monitor daily staffing levels in relation to current business volume  Assure that all product quality control standards are adhered to at all times  Assure that all food and beverages delivered to guest are of the high-quality standards approved by senior management  Perform daily quality control checks in coordination with Food & Beverage Director & or Chef   Follow up and report on any observed negative quality issues 

Hiring & Training 

Adhere to PRO’s service aptitude and appearance standards when assisting with recruiting and hiring   Assists other members of the Food & Beverage Management Team to ensure all associates are properly trained in Bistro service, quality and timing standards  Assist Management with conducting monthly Bistro service staff meetings and daily warm- ups  Promote teamwork as a way of life in the Bistro 

Maintains a safe & secure environment for all associates and guests 

Ensure all Serve Safe practices are followed  Ensure all restaurant equipment in proper working order  Monitors and assures that all Food Worker’s Permits and Mandatory Alcohol Server Training (MAST) Permits are current for all Bistro service associates.