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Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

Job Summary

The Office Manager plays a pivotal role in orchestrating administrative functions and office procedures, fostering a conducive work environment, ensuring robust organizational efficiency, communication, and safety. This position entails overseeing office services and EA teams, driving a positive office culture, boosting employee morale, and enhancing productivity and satisfaction.

Duties and responsibilities:Office Culture and Morale:Collaborate with the Office Head to develop and implement initiatives that foster a positive workplace culture and boost employee morale.Act as a culture ambassador, promoting BCG’s values and creating an environment of inclusivity, collaboration, and engagement.Plan and host employee engagement activities, including team-building events, recognition programs, and cultural celebrations to strengthen team cohesion and promote camaraderie.Regularly gather feedback from employees to identify areas for improvement and enhance the overall office environment.Operations and Facility Management:Serve as a central point of contact for the office, addressing internal and external inquiries to ensure seamless communication and operations.Supervise front desk operations, setting a high standard of hospitality and ensuring a professional representation of BCG’s image for clients and visitors.Manage office layout and space allocation, including workspace assignments for new employees, relocations, and meeting room and visitor coordination.Oversee office services such as housekeeping, mailroom, pantry services, and catering, maintaining optimal levels of quality and efficiency.Partner with key stakeholders and vendors to continuously improve office facilities and ensure they meet business needs. Real EstateIdentification and analysis of office space needs: engage key stakeholders in the office, understand business needs, work closely with Finance, Head of Operation and Global Real Estate Team, and develop business case of real estate strategy that meets the short term and long term business needs.With the support of GRE team, lead different stage of lease negotiation and leverage local knowledge and resources to ensure BCG’s interest are secured in the lease negotiation.Work closely with the GRE team in implementing BCG workplace design strategy: understand global guideline in space design and planning, provide inputs of local office to work out the space solution that meets the BCG standard and tailored with local elements.Facilitate the change management process that meets high employee satisfaction.Responsible for budget and cost control of build-out/leasehold improvement projects: drive the local RFP process together with GRE team, negotiate the best optimal terms for BCG and delivery of excellent quality and service.Maintain good relationship with building management: provide feedback and escalate for services improvement that meets BCG employee satisfaction and service standard.Understand general trend in local real estate market: keep update with market development, especially commercial office leasing market, serve as local expert in support GRE and GC leadership in define real estate strategy of the location.Procurement & BudgetingUnderstand procurement policy and procedure: work closely with Cost management team, in managing contract and price negotiations with office vendors.Supplier management: negotiate and build relationship with key suppliers to ensure the best price, quality and service, in stationary, office & pantry supplies, catering & event supplies, and car services, etc. Maintain high standard of integrity when representing BCG in vendor negotiation.Manage office administration budget: prepare annual budget, work closely with GC finance in understanding actual spend and progressing, implement cost saving when applicable.Safety & SecurityImplement the office security and employee safety plan, including disaster management/emergency services, ensure regular training is arranged, and emergency plan is updated timely.Familiar with BCG worldwide emergency procedures: such as emergency alert system, employee tracking system, traveler whereabouts tracking, etc. Keep update with system development, provide training to local office.Staff managementResource & workload management of office services & EA team: for leave and expenses approval, performance feedback and annual appraisal.Contributing to the EA skill development: understand broader business needs in EA skill needs, work with other Office Managers in GC in suggesting training and development plan for EA team.Other responsibilitiesLiaising with government and agencies for obtaining necessary sanctions / approvals and ensuring smooth working condition in premises.Manage the company signature/stamp (if applicable): work closely with finance and legal, ensure the right procedure to minimize the legal risks when handling contract signing.Work closely with GC Travel & Event Manager, to implement local office events, business meetings, etc.Ensure a seamless onboarding experience for new hires, emphasizing integration into the company culture and fostering early engagement.Provide support to Head of Operation, in developing and implementing policies and procedures in operation functions: in EA development, real estate and facility management, procurement & sourcing, and security & safety. Over the course, define one or two area of focus for self-development, to become topic expertise in the particular operation function.

What You'll Bring

Required Attributes and Skills:Strong decision-making ability and interpersonal skills.Ability to inspire and motivate teams, manage change, and work autonomously.Resourcefulness, organizational skills, and responsiveness.Flexibility in working hours and ability to perform under pressure.Excellent oral and written communication skills. 

KEY COMPETENCIES :

A demonstrated understanding of business operations and an appreciation for how to prioritize among demands and balance the levers that make a complex business run smoothly and productively.Good judgment, strong interpersonal skills and a collaborativeExperience working successfully within a complex matrix structured organizationStrong organizational and process management Comfortable with multi-tasking and prioritizing within a fast-paced, demanding environment.An ability to take a big picture approach and consider the ramifications of decisions on various constituencies.A flexibility and comfort with Openness to new and innovative ideas and to changeAble to interpret rules and guidelines flexibly to enhance the business and in keeping with BCG’s values and culture.A maturity and seasoning that engenders respect and trust fromHigh integrity, a positive attitude, and an ability to maintain absoluteAbility to perform effectively under pressure; consistent management of changing situations with tact, poise, and patienceSelf-starting attitude, pro-active, a can-do attitude

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.\n
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