To deliver the client KPIs (drive sell out, maintain and grow retail assets and retail mapping) through effective in-store execution and building strong business relationships with store owners and their managers. This role also includes creative display building and store set up.

Key Responsibilities and Deliverables:

Drive sell out

Comply with call cycle Effective management of returned goods system and follow up on damaged goods collections Provide feedback regarding store specific issues Communicate and escalate stock issues Monitor and communicate pricing in stores, investigating identified discrepancies Confirmation of pricing in accordance with promotions Communicate and implement sales promotional activity as per client brief Training of store sales consultants Ensure all store sales consultants are registered on MCS and drive uploads Capture required sell out data on HHT

Effective management of shelf health

Count stock and determine stock to be merchandised Merchandise available stock in line with client brief Optimise stock levels, monitor slow/fast sellers and take appropriate action Consistent quality checks, respond to poor quality or damaged stock Keep area/shelves clean, tidy and uncluttered Identify opportunities to cross merchandise and implement Communicate and achieve brand objectives Management of out of stocks Negotiate prime positioning of Samsung products with Store Management

Effective execution of promotional activity

Communicate promotional activities to customers Negotiate POP material with store owners / managers Ensure promotional activities have been implemented, maintained and reported on Provide feedback to relevant stakeholders Monitor competitors’ new innovations Ensure all in-store staff understand mechanics of promotion and provide feedback to Management Carry out Blitz activities from time to time when required. This includes:

o   Assisting at new store openings

o   Build-up of promotional events  and displays as required

o   Adhoc promotional activities

Effective administration

Reporting on competitor activities Promotional feedback reports HHT capture compliance Compile monthly promotional calendar Ensure assets maintained according to company policy

Customer service and satisfaction

Gather feedback from customer complaints, queries and requests and ensure resolution Communication and upkeep of knowledge of promotions /product knowledge to provide advice on use of products Build and maintain strong working relationships