Lafayette, California, USA
33 days ago
Block Advisors - Multi-Unit Team Leader III

Are you a passionate people leader, capable of managing multiple offices? Do you enjoy exceeding client expectations? Block Advisors is looking for a Multi-Unit Team Leaders 3 to accelerate our year-round tax and business services by managing three Block Advisor offices and providing leadership to the customer-centric teams that work within them.

Block Advisors is an H&R Block brand that redefined the tax preparation experience for individuals and small businesses with complex tax and business service needs. As a Multi-Unit Team Leader 3 at a Block Advisors office, you will serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office related growth objectives (i.e., clients, revenue and earnings) for three offices. Prior tax preparation experience is not required.

You'll begin working a flexible part-time schedule in the fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you will work a reduced schedule May through December, and may even apply for advancement opportunities.

What you'll do...

Manage office staffing, operations, and logistics for three offices with support from two Associate Team LeadersPartner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, which includes developing local partnerships and managing office community involvementAssist the DGM in recruiting and interviewing candidates for tax office associate positionsBuild an engaging team environment, across all offices, by training and coaching associates while holding them accountable to execute on Standard Operating Procedures (SOP) and recognizing outstanding associate contributionsConduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concernsLead daily team meetings and communicate essential information to tax office associatesCreate associate work schedules across all offices and ensure accurate timekeeping, as well as labor management, for staff in all officesTravel between the three offices as requiredMay prepare up to 75 tax returns, as neededBlock Advisors - Multi-Unit Team Leader III
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