The Counter Manager leads the team’s primary focus of building and maintaining client relationships, offering outstanding service and product knowledge, while maintaining compelling merchandise presentation The Counter Manager ensures Beauty Advisors are welcoming, friendly, and engaged; keeping productivity high and excitement alive on the sales floor and always putting the needs of the customer first Create an in-store easy, seamless and fun experience allowing you to build and cultivate customer relationships Execute event strategy and create out-of-the-box event ideas Drive sales with in-store and online clients by embracing and being proficient with technology and clientelling systems Participate in the merchandising and operational requirements of the role