Kforce's client is seeking a Biomedical Technician to support the Multi-Vendor Biomedical business within White Memorial Hospital, Los Angeles, CA. Summary: This position will be responsible for customer relationship management through the effective use of communications and technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites. Duties Include: Customer Ownership: * Responsible for identification and resolution of customer issues, providing the customer with the appropriate communication and involving appropriate site service personnel * Develop/learn how to proactively identify issues and provide creative, comprehensive solutions for customer which go beyond simple break/fix * The Biomedical Technician must demonstrate ownership in difficult customer circumstances and show a sense of urgency about delivering results, ability to establish the priorities of the moment by assessing the priorities communicated by the Biomed Onsite Manager, Senior BMET, or the customer at multiple levels * As a company representative, acts as a resource in response to customer inquiries and communicates only appropriate information * Provides a positive cohesive company image, across business lines, when discussing the company, products, etc. with the customer * Establishes credibility and trust * Ensures customer satisfaction while meeting business objectives * Provide exceptional customer service by adhering to equipment coverage level, setting clear expectations, meeting commitments and arrival times; Understand customer's business and competitive environment * May be requested to serve upon or provide consultation to various hospital committees or teams as requested by the customer with prior approval of site management Teamwork: * Adopt, develop, and implement best practices within local site and across multiple work teams