Note: If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here.  Submit your application via Workday using the Career App (Find Jobs).

Work Shift

Day

Work Day(s)

Monday-Friday

Shift Start Time

8:00 AM

Shift End Time

5:00 PM

Worker Sub-Type

Regular

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Job Description

Plans, coordinates, and controls all Patient Access department activities to achieve quality customer service, data collection, and financial objectives. Manages registration of patients for hospital and medical services, including registration of patients for admission, outpatient surgery, diagnostic and series outpatients, emergency department visits. Also coordinates financial counseling, insurance verification, and collection of patient payments. Proactively supports efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta.

Experience

5 years of experience in a supervisory role

Preferred Qualifications

Experience in health care patient access settingKnowledge of hospital accounts receivable functionsCertified Healthcare Financial Professional (CHFP) and Certified Patient Account Representative (CPAR)

Education

Bachelor’s degree or 10 years of Patient Access supervisory experience in lieu of degree

Certification Summary

No professional certifications required

Knowledge, Skills, and Abilities

Must be able to supervise and coordinate patient registration and financial services operationsMust have excellent oral and written communication abilityMust be able to train and supervise personnel and work well with other hospital department and leadersMust have strong organizational and analytical skillsMust be able to apply basic verbal and non-verbal communication to identify and reduce patient and family/friends anxiety and concerns

Job Responsibilities

Uses appropriate all statistical and financial reports as tools to analyze and direct departmental operations.Maintains quality control programs, including reviews of work performed by staff as well as denial information as appropriate in-Patient Access department.Orients and provides in-services and training, continuing education, and development to all persons in Patient Access department.Recommends space and other services needed by Patient Access department.Determines qualifications and competence of Patient Access department staff members.Allocates staff to quickly respond to volume and patient/family needs.Tracks volumes and turnaround times to ensure ongoing attention to timely processing.Supports the mission, vision, and values of Children’s Healthcare of Atlanta and the department.Monitors staffing expense and adjusts staffing levels, as appropriate to meet patient demand consistent with departmental budget.Responsible for all aspects of managing and leading a team including: interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees.Mentor team members to encourage personal and professional growth.Encourage ongoing skill development by providing opportunities for continued education.

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address

1777-1797 Northeast Expressway

Job Family

Patient Financial Services