Hours: Mon-Thur 7:30 to 5:30. Fri 8 to noon (rotating every third Friday until 5:30 PM)
Pay Rate: DOE base + commission + bonus
Lithia's collision centers provide state-of-the-art auto body shop repairs and painting.We are dedicated to delivering honest value, earning customers for life, taking personal ownership, improving constantly and having fun! If you share these goals, we want to talk to you! Industry leading benefits for you and your familyWe are committed to growing our company and Growing our People!
We're looking for a Body Shop Estimator at Hanks Body Shop-Powered by Lithia!
The Body Shop Estimator is responsible for providing excellent customer service keeping in mind that our customer’s perspective comes first. This individual presents a friendly, professional greeting to customers and helps identify, confirm, and offer resolution to customer concerns. The Estimator has a sincere desire to serve our customers. The Estimator quotes repair needs to the customer based on vehicle inspection. The Estimator serves as the liaison between customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended repairs are understood by the customer.
Responsibilities
Answer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC).Follow the Initial Customer Contact (ICC) process:Greet customers in a friendly and professional manner.Identify, confirm, and offer resolution to customer concerns.Communicate with customer what needs to be done, how much it will cost and when work will be complete.Assess customer needs by conducting a vehicle walk around.Attain agreement from customer for repair needs.Write accurate repair ordersWrite accurate Estimates utilizing the three major estimating systems:PathwaysMitchellAudatexFollow the Interim Customer Contact (ICC2) process:Provide estimates that are accurate and support upfront pricing guarantee.Obtain approval to review findings of multi-point inspection and associated prices.Obtain approval to proceed with supplemental repairs.Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods.Communicate with technicians to gain clear understanding of repairs required and/or performed.Follow-up with customer during repair of vehicle so they are aware of status.Follow the Customer Delivery (CD) process:Receive and process cash or credit payment for all services performed.Upon completion of repair, promptly and professionally deliver vehicle to customer.Skills and Qualifications
Strong attention to detailSense of urgencyExcellent communicationTyping – ability to type efficiently to enter repair orders.Mathematics – calculating service costs and counting change.Basic computer skillsCompetencies
Does the right thing, takes action and adapts to changeSelf-motivates, believes in accountability, focuses on results, makes plans and follows throughBelieves in humility, shares best practices, desires to keep learning, measures performance and adapts to improve resultsThrives on a team, stays positive, lives our valuesVeterans encouraged to apply!We offer best in class industry benefits:Competitive pay Medical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsHigh School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.