Area: Emerging Markets 

Department: Retail 

Operations Direct Reporting Line: Store Manager 

Subsidiary/country: Access Park, Cape Town, South Africa 

 

 

Purpose & Overall Relevance for the Organization: 

 

To be responsible for managing product life cycles from entry to exit 

To drive productivity of stock movements in relation to delivery receiving and transfers 

To take ownership over the implementation of Heart of House and Management of Stockroom Layouts and its maintenance 

To execute store operations with specific focus on product and consumer service in line with brand image 

To use his/her expertise and experience to provide feedback and coaching opportunities to subordinates and store team 

 

Key Responsibilities: 

 

Awareness of store targets and actively works to meet or exceed these by using all the resources available inside and outside of the store 

Uses retail and commercial expertise to maximize sales opportunities by prioritizing merchandise flow to the sales floor 

Is a role model for stockroom operations ensuring all processes adhered to whilst providing feedback on ideas and suggestions on driving productivity to line manager and store team 

Ownership for completing deliveries quickly and accurately while adhering to stock protection procedures 

Accurately records and manages all stock movement in and out of store via IC processes or Omnichannel within a timely manner 

Works as one with line manager to ensure adequate consumables are provided to create an effective environment, highlighting issues to line manager where require 

Responsible for Inventory accuracy within the flagship environment executing cycle counts and controlling adjustments in line with line manager and store team 

Ownership of all stockroom health and safety topics, checks and complies with all policies and procedures to maintain a safe and sustainable working environment 

Identifies improvement opportunities and communicates suggestions to line manager and store management to drive commercial success 

Provides strong leadership skills in order to guide and train own team on Stockroom Operations, managing performance via the Company Performance system (#MyBest) with the support of HR Manager and line manager where required 

Collaborates productively and respectfully with all team members acting as one Store Team to meet or exceed store goals 

Makes himself/herself available to support other team members when needed 

 

Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance 

 

Key Relationships: 

 

Customers, Inventory Control Team, Merchandising Team, Logistics Team, Peers and Supervisor 

 

Knowledge, Skills and Abilities: 

 

Adapts communication style to service both internal and external consumers dependent on the situation 

Flexibly adapts approach to accommodate the needs of multiple internal and external consumers at the same time 

Deals professionally with difficult situations 

Uses retail and commercial expertise to drive overall store sales by prioritising the consumer and brand at all times whether it be by Omnichannel or by flow of merchandise to the sales floor 

Supports team by actively helping where required by line manager 

Is thorough and detail oriented in maintaining a clean and organised stockroom 

Stockroom management or people management experience is mandatory 

 

Requisite Education and Experience: 

 

Minimum 5 years work experience in a sports/fashion customer- and commercial-focused retail environment with advanced process knowledge and comprehensive stock management and logistical experience, with thorough retail industry understanding 

Intermediate numeracy and literacy and advanced verbal communication skills 

Minimum 2 years experience in a Senior Stockroom Management role