The Bonds & Claims Associate is a new position that will support both the Claims and Surety departments of Marsh McLennan Agency’s Northeast region. In this role, you will work with both the Senior Vice President of Surety and the Director of Claims in Worcester, MA. The Bonds & Claims Associate will be responsible for the administrative functions of the departments assisting with client invoicing, electronic filing and recording client data as well as responding to client claims inquiries. In this role you will gain exposure to creating bond documents and coordinating delivery to clients. The person that will thrive in this role will have high attention to detail, and the ability to balance deliverables across both departments.
This position is onsite in the 100 Front St, Worcester, MA location.
Our not-so-secret sauce.
Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 9,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Bond Assistant at MMA.
Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 170 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).
A day in the life.
• Work alongside department leaders and specialists to complete the administrative functions of the Claims and Surety departments
• Create invoices for new and renewal bonds and endorsements in the Sagitta system and coordinate delivery of invoices to clients
• File client Surety information in MMA agency management systems, ImageRight and e-files
• Update and maintain client activity data sheets in Excel
• Assist with the processing of bonds including typing of documents, obtaining original signatures, notarizations, affixing corporate seals and coordinating the mailing/delivery of bonds to clients
• Interacts with clients to receive claims information and provides guidance and assistance as needed
• Reviews and updates scheduled status and financial reports for open client claims.
• Handles questions, problems or complaints from insured clients, producers or claimants in a professional manner.
Our future colleague.
We’d love to meet you if your professional track record includes these skills:
• High attention to detail and the ability to focus for extended periods of time
• Prior experience in an administrative or client-focused role preferred
• Excellent typing skills using Microsoft Word and Outlook
• Intermediate knowledge of Microsoft Excel and Adobe PDF Form Creator and Form Filler
• Ability to collaborate effectively across teams and a comfort with working in a fast-paced environment
• Excellent organizational and time management skills
• Demonstrated prior experience in learning new processes and procedures
• Work is performed in a typical interior/office work environment, during core office hours of 8:30 AM to 5:00 PM Monday through Friday (eastern standard time)
• Shared commitment to company values; Integrity, Collaboration Passion, Innovation, Accountability
We know there are excellent candidates who might not check all these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.
Some benefits included in this role are:
• Medical, dental and vision plans
• 401(k) match after one year
• Contribute toward student loan debt
• Generous paid time-off programs ensure you have time to recharge including vacation
days, personal days, sick days, holidays, volunteer day, and days for learning & development
• Tuition reimbursement and professional development opportunities
• Charitable contribution match programs
• Stock purchase opportunities
To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw
Follow us on social media to meet our colleagues and see what makes us tick:
• https://www.instagram.com/lifeatmma/
• https://www.facebook.com/LifeatMMA
• https://twitter.com/LifeatMMA
• https://www.linkedin.com/company/marsh-mclennan-agency/
Who you are is who we are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.