A leading comprehensive engineering design and consulting firm, SSR provides innovative solutions for clients with facility and infrastructure challenges. To achieve client needs, SSR has multiple locations across the US. Working with a diverse group of individuals in a variety of markets, our team of experts partner with our clients to deliver advanced solutions that last.

SSR is committed to providing opportunities and benefits to colleagues that promote living fully. Through various competitive benefits and programs available, SSR supports the health, well-being, and personal growth of its employees. SSR offers benefit options including medical, dental, and vision coverage, a generous contribution to employee-owned Health Savings Account, 401(k) with matching up to the full IRS maximum, tuition reimbursement, and a variety of other employee incentives and wellness programs. SSR is a 2019   A/E/C Building a Better World Award Winner which recognizes our commitment to community outreach and improvement.

We feel that SSR is a great place, but don’t take our word for it,  See what our colleagues are saying at www.ssr-inc.com/life-at-ssr.

Why Choose SSR?  Look at our Twitter, Facebook and LinkedIn pages to discover more.

We are Certified "Great Place to Work" http://www.greatplacetowork.com/certified-company/1001559  

DESCRIPTION:

The Service Line Manager provides leadership for a unique Service Line within a Business Unit. This role is responsible for leading a team to help achieve results of the Business Unit, developing strategies for growth and sales in the Service Line, achieving Service Line revenue goals and project performance. The Service Line Manager provides technical direction and management to a group of employees in the service line, and for continuous improvement of scopes of work within service line to optimize SSR’s approach to sales and project delivery. This position is responsible for ensuring that projects within the service line are delivered on time, within budget, and of the highest technical quality. Ensures all products, initiatives, and processes are in conformation with organization’s established policies and objectives.

ESSENTIAL FUNCTIONS:

 

Coordinates with the Business Unit Director on service line strategy, staffing, and sales/revenue goals and forecasting Holds responsibility for service line project profitability. Service lines within Business units do not have separate financials, but financial success is measured at growth and profitability at the project level. Collaborates with the Business Unit Director on revenue management · Holds responsibility for growth and sales of service line. Ensures that projects within the service line are executed on time, in accordance with the client’s requirements, and within company policies, procedures, and standards · Works to continuously improve and optimize and modernize how scopes of work are sold and executed within the service line. Mentors staff on project financial management, project management, and client relations Interacts with clients regarding SSR services, project leads, proposal requests, and client maintenance activities Coordinates with Business Unit Director on company standards, industry trends, and corporate directives Performs resource management duties such as weekly man-hour assignments and allocation Interfaces with Client Relationship Managers and Project Managers to determine project staffing needs Approves timesheets to assure that project allocations are correct Manages the staffing levels and utilization of the service line by tracking performance statistics, maintaining communication with team members, and facilitating employee allocation Works with HR to plan and execute employee development and technical training including facilitating development through internal training Evaluates the performance of technical staff and provides salary and bonus recommendations Leads efforts for staffing within service line, recruitment, selection, and development of team members Oversees and guides project teams in carrying out design and engineering tasks Reviews unusual or complex design problems and provides guidance for a solution Ensures that all necessary inter-discipline coordination and other communications are being effectively accomplished at all levels Resolves disputes and conflicts that develop within the service line or with other business units Prepares template project plans to be utilized by team to increase efficiency of project execution and training Responsible for oversight of team’s technical standards and oversight of implementation on projects Responsible for the technical quality of work performed within the team Reviews unusual or complex problems and provides guidance for their solutions Provides key project leadership Responsible for oversight of other team members in successful project execution Responsible for assisting in training and development oversight of colleagues within discipline Networks throughout the industry to identify opportunities and builds / maintains client relationships Creates and supports an environment of collaboration and engagement within the team Maintains knowledge of new technical developments in the discipline and assists technical leaders in the dispersion of this knowledge in the department

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

KNOWLEDGE

· Proficiency in industry Energy Modeling software such as BPE Manager · Proficiency in AFDD software platforms such as EBCx manager · Strong knowledge of Building Automation Systems design and deployment such as EBCx Manager and BPE Manager · Strong knowledge of green building standards and approach to certification such as sustainability Consulting Manager and BPE Manager · Proficiency in Microsoft Office (i.e., Word, Excel, PowerPoint, and Outlook) software · Strong knowledge of Architectural and MEP systems design process, delivery approaches, and deliverables · Strong knowledge of construction delivery approaches · Proficiency in project management · Strong knowledge of building codes and regulations · Knowledge of marketing and sales techniques · General knowledge of accounting and how to create and maintain budgets · Strong knowledge of engineering theories and methodologies · Proficiency in resource allocation · Knowledge of contracts · Understanding of SSR’s disciplines, work products, and execution of processes

SKILLS AND ABILITIES

· Comprehension – ability to understand information, ideas, and direction presented in writing and/or verbally communicated · Written Communication Skills – ability to clearly deliver a message through written words using correct grammar, spelling, and punctuation · Speech Clarity – ability to speak clearly and in a common language so that others can understand you · Vision-Planning – ability to see a desired end goal and employ the specific and necessary means of achieving that goal while maintaining the overall vision of the organization · Detail-Oriented – ability to achieve accuracy and thoroughness when accomplishing a task; pays attention to details and is able to understand what caused a certain outcome · Judgment and Decision-Making Skills – ability to make reasoned judgments that are logical and well thought out; constructively questioning and analyzing information in order to make the best conclusion · Visualization – ability to visualize what a project will look like after its completion · Problem Sensitivity / Emotional Intelligence Skills– ability to tell when something is wrong or is likely to go wrong and how to address uniquely for each individual situation · Sales – ability to confidently and persistently market the services and products that the organization provides; can effectively influence potential clients and negotiate costs across a variety of client types · Team-Building and Colleague Growth Skills – ability to enhance social relations, define roles, align goals with team members, and productively work with colleagues towards their individual development. · Delegation – ability to effectively assign task responsibility and authority to others · Negotiation Skills – ability to forge an agreement between two parties which is mutually acceptable, especially where there are differing views; able to effectively determine when to compromise or when to stand one’s ground · Technical Writing Skills – skilled in the area of summarizing or explaining technical information in a clear, concise, and accurate way, communicating the point intended · Mentoring Skills – provides support and feedback to less experienced colleagues; acts as a source of guidance, assistance, and expertise to less experiences colleagues · Presentation Skills – effective in variety of presentation settings both inside and outside the organization; commands attention and can manage group processes during the presentation; can change tactics midstream when something isn’t working · Organizational Skills – can marshal resources (people, funding, material, support, etc.) to get things done; can orchestrate multiple activities at once to accomplish goals; uses resources effectively and efficiently; arranges information and files in a useful manner · Customer Focus – dedicated to meeting expectations and requirements of internal and external customers; acts with customers in mind and establishes relationships gaining their trust and respect · Negotiation Skills – ability to forge an agreement between multiple parties which is mutually acceptable, especially where there are differing views; able to effectively determine when to compromise · Business Acumen –knowledgeable in policies, practices, trends and information affecting business and the organization; knows the competition; aware of how strategies work in the marketplace

MINIMUM QUALIFICATIONS:

Bachelor’s degree in Engineering, Architecture, Building Science or similar 12 years of applicable experience in a consulting/engineering industry firm including a minimum of 2 years of experience managing technical professionals An expert within the discipline of her/his expertise Accreditation within the discipline of her/his expertise LEED Accreditation- Sustainability Consulting Manager and BPE Manager is required. EBCx Manager is preferred. WELL Accreditation- Sustainability Consulting Manager is required WEDG and/or SITES Accreditation- Sustainability Consulting Manager is preffered ASHRAE Building Energy Modeling Professional: Building Performance Engineering Manager is required CxA Accreditation: EBCx Manager is required Certified Energy Manager: EBCx and BPM Manager is required

PHYSICAL DEMANDS: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Frequently use a computer for several hours at a time May need to periodically maneuver over, under, and around barriers as well as climb ladders on a job site Frequently travel by car and plane in order to visit job sites and attend meetings, conferences, and events

WORK ENVIRONMENT: (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Indoors in a normal office environment with some exposure to excessive noise, darkness/poor lighting, fumes, or dust May travel to and navigate construction sites, some of which may be at high altitudes or small spaces with dirt or dust particles Regular overnight travel (about 20 – 30% of the time) to attend meetings, conferences, and events