Position:               Box Office Assistant Manager

Department:      Finance

Reports To:        Box Office Manager

FLSA Status:       Full-Time, Salary, Non-Exempt

GENERAL STATEMENT OF DUTIES:

ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening at the Pensacola Bay Center for a Box Office Assistant Manager. The Assistant Manager supports the daily operation of the box office through supervision of staff for selling tickets on a computerized ticketing system, reconciling ticket sales with daily reports, handling and processing ticket requests and coordinating manifest and event info with Ticketmaster.

MAJOR DUTIES AND RESPONSIBILITIES:

Sells tickets to patrons on daily and event basis on computerized Ticketmaster systemUpdates and coordinates all event information for ticket sellersHandles ticket requests and processes accessible seating requestOpens and closes the box office independentlyPrints daily audits for Bay Center events; input data on spreadsheets; prints daily sales reports, prints end of day reportsOversee all ticketing accounting regarding daily receipts, deposits, cash handling, etc.Assists in working with event promoter and appropriate personnel to establish ticket pricing and seating configurationAssists in coordinating the house scaling for all ticket eventsMaintains communication with Ticketmaster representatives for updates and/or revisions in computer operationsMonitors daily ticket sales for all upcoming events and communicate information to the Director and promoter representativeMaintains accurate record of daily balance of cash received, tickets sold and change bank/vaultDemonstrates excellent customer service skills, responds promptly to customer needs, responds to accessible seating requests for service and assistance, able to work independently and handle most box office question without assistanceOther duties as assigned

SUPERVISORY RESPONSIBILITIES:

Supervises and schedules part-time ticket sellers for daily and/or event operationsAssists with the overall direction, coordination, and evaluation of the Box Office daily operationsDemonstrate supervisory responsibilities following ASM Global policies and applicable lawsInterview, hire and train employees; plan, assign and direct work; review and evaluate performance; address complaints and resolve problemsAssume Box Office Manager duties in the absence of the Box Office Manager

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Demonstrated knowledge of ticket selling, box office operation, cash handling, credit card processingKnowledge of supervisory principles and practices with the ability to coordinate and schedule staffKnowledge of problem-solving techniques, organizational ability and demonstrated public relations skillsGood communications skillsAbility to input data into a computer to record sales transactionsWork effectively under pressure and/or stringent schedule to produce accurate results and meet deadlinesAble to assess situations using decision-making authority both independently and as a member of a teamRequired to be subject to a credit check and a background screening

EDUCATION AND/OR EXPERIENCE:

High school diploma or GED required with significant related experienceBachelor’s degree in Business/Accounting and/or equivalent preferredCash handling and customer service experience requiredExperience in management, supervision and box office operations in an arena or stadium environment preferred

COMPUTER SKILLS:

To perform this job successfully, an individual should demonstrate skill in Windows, MS Office, Adobe, and Data Entry. Other software and computerized ticketing systems experience preferred.

CERTIFICATES, LICENSES, REGISTRATIONS:

NA

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to walk/stand extensively, kneel, climb to high walkways, balance, and maneuver throughout the various areas and surfaces of the venueMust be able to lift and/or move up to 25 pounds or occasionally more with assistanceMust be able to use close visionMust be able to handle and count coins and currencyMust be able to hear and speak to use a two-way radioWork inside and outside the building is required and may have some exposure to adverse conditionsWork flexible hours, including nights, overnights, weekends, and holidays

NOTE:

The responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRRA Federal Contractor.