POSITION RESPONSIBILITIES: 

Opens and closes ticket window as required 

Demonstrates excellent customer service skills 

Responds promptly to customer needs, responds to requests for service and assistance 

Able to work independently and handle most box office questions without assistance 

Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets 

Keeps accurate daily balance sheet of cash received and tickets sold;  balances sales and change bank and submits cash to Box Office supervisor or manager for audit 

Fills reservations for seats by telephone or mail 

Handles Will-Call window according to procedures 

Efficiently and courteously answers questions concerning prices, seating and events 

Performs related clerical work as assigned 

SUPERVISORY RESPONSIBILITIES: 

This position has no supervisory responsibilities 

QUALIFICATIONS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

EDUCATION AND /OR EXPERIENCE 

High School Diploma or GED required 

At least six months to one year related experience 

Box office or guest services background preferred 

Experience in computerized ticket systems preferred 

SKILLS AND ABILITIES  

Ability to count money, make change accurately 

Ability to listen and follow instructions 

Ability to input data into a computer to record sales transactions 

Good communication skills, listens and gets clarification, responds to questions 

Able to read and interpret written information 

Good problem solving skills and organizational ability 

Ability to work independently and as a member of the team 

Good customer service skills and sense of public relations 

Strong computer skills 

Ability to work ticket window with minimal supervision 

Ability to work flexible hours including daytime, evening, weekends and holidays, as needed 

Must be able to speak, read and write English 

Must have professional attitude and appearance 

Must be at least 18 years old 

NOTE  
The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee 

TO APPLY: 

Please go to the Employment page of dcucenter.com and apply thru the job-specific link: 

https://www.dcucenter.com/about-dcu-center/employment/ 

To be considered for any open position, you must complete the application process completely through the link provided.  Applicants that need reasonable accommodations to complete the application process may call 508-929-0114. 

HR Manager 
DCU Center 
50 Foster Street 
Worcester, MA 01608 

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities and protected Veterans to apply.  VEVRAA Federal Contractor