Overview TISTA is seeking an enthusiasticBPM Sr - Level (PEGA) to join our growing team. This person must be resourceful, detail-oriented, and 100% client-focused, with a continuing passion for your profession. As the BPM Sr - Level (PEGA) , you will work as part of a multi-disciplinary team of software developers, engineers, and other IT professionals to support, maintain, and enhance the ServiceNow ITSM application in support of the NIH mission. You will join a highly collaborative team focused on delivering high value to its customers. You will work in close cooperation with other developers, engineers, managers and product owners on project teams, as well as work independently on smaller efforts with limited direct supervision. TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more! Stay Connected: Follow us onLinkedInfor updates on this job and other exciting opportunities. Responsibilities + Serve as a senior member of the BPA development team to guide the client through the evaluation of PEGA modules and their relevance and suitability for the organization + Serve as a senior member of the BPA development team to assess the client’s organization and delivery environment and recommend optimal PEGA-based solutions tailored to the client + Act as a technical leader on the BPA development team in execution of iterative releases of PEGA-based applications driven by the program + Influence and advise at all levels of the organization to help implementing recommended changes + Work with strategic partners and stakeholders to implement cultural changes needed for successful transition and implementation + Perform analysis, design and change management, as needed by individual projects + Drive business-need assessments and PEGA solution implementations tailored to fit organizational needs + Prepare and deliver progress metrics to internal and client teams using effective communication techniques + Ability to think creatively and strategically with a focus on achieving outcomes + Exceptional interpersonal skills and the ability to communicate, partner, and collaborate + Excellent writing skills and ability to produce polished documentation + Dedication to achieving outstanding customer results + A team-oriented drive and a demonstrated ability to lead by example and mentor at a technical level + Polished professional with experience in a customer–facing role, including comprehending business needs, and solving complex problems + Flexibility to work with teams, individuals and executives and willingness to help with a wide variety of work products and people + Drive development of education & outreach materials and other external communications as directed by TISTA leadership. + Facilitate meetings and discussion as needed for diverse and senior groups of government stakeholders and multiple contractor subject matter experts Qualifications + Pega Lead System Architect (LSA) certification required + Minimum of 10 years of work experience + 8-10 years of progressive experience on BPM Methodology (Analysis, Design, Modeling, Executing, Monitoring, Optimization) + 8-10 years of experience in design and development of enterprise applications + Experience developing solutions in Java/J2EE or .NET in a Windows-based environment + Experience with PEGA Systems and development of PEGA-based solutions is required + Experience with PEGA’s AI powered CRM Suite and knowledge of PEGA Robotic Automation, PEGA DevOps + Coordinate with PEGA technical supports for getting “patch” created for known bugs/issues + Familiarity with PEGA Warranty / Manufacturing Frameworks + Familiarity with Agile software development practices + Certifications with PEGA Systems is desired + Develop solution/approach presentations for enterprise initiatives, develop prototypes for proof of concepts Education: + Bachelors of Science in Computer Science or a related field Clearance: + The ability to obtain a government moderate background security clearance Location:  + Remote, USA Pay Range: + The pay for this position ranges from $85,205 to $110,000.00. + The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. + Also, certain positions are eligible for additional forms of compensation, such as bonuses. + TISTA associates are eligible to participate in our comprehensive benefits plan! More information can be found here: https://tistatech.com/working-at-tista TISTA Science and Technology Corporation,a CMMI Maturity Level 3 company, focuses on delivering information technology and professional services to Federal and State agencies. TISTA is recognized in 2019 by Inc. 5000 as one of the fastest-growing private companies in the US. TISTA is also a recipient of 2019 Top Veteran-Owned Companies by the Washington Business Journal. TISTA also received a 2018 Moxie Award in the GovCon category. Here at TISTA Science and Technology, we value Veterans and encourage all to apply! #thinktista #tistacares #tistavaluesvets Employment Transparency: TISTA is an Equal Opportunity/Affirmative Action Employer and embraces diversity in our employee population. It is the policy of TISTA to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or genetic information. TISTA will refrain from discharging, or otherwise discriminating against, employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants. The EEO is the Law poster is available here, and the poster supplement is availablehere. (https://www.eeoc.gov/employers/upload/poster\_screen\_reader\_optimized.pdf) The Pay Transparency Policy is availablehere. (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) Tista is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation due to a disability for any part of the employment process, please send an e-mail torecruiting@tistatech.comor call (301) 968-3420 and let us know the nature of your request and your contact information. TISTA is a federal contractor and is subject to the federal contractor COVID requirements under the new FAR/DFARS clauses and must comply with the incorporated Guidance. If the candidate is hired to perform work on or in connection with one of TISTA’s federal contracts, TISTA is contractually obligated to ask the candidate to verify and show proof of vaccination status and the candidate will be required to comply with mask and social distancing requirements imposed by the FAR/DFARS as well as any additional requirements imposed by TISTA’s customers for any required onsite work. Job ID2024-5509 Job LocationsUS-Remote-United States