BPS AMR CSS Back Office Area Manager Austin,Texas,United States Support and Service Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other's ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It's the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. In the Business and Partner Support (BPS) Back Office of Channel Service Support (CSS), we support hundreds of manual processes which enable the business to implement new strategies for repairs, orders, agreements, almost anything which streamlines the customer journey, or improves our service offerings. We achieve this with our extensive system access, knowledge, and dedication to continuous improvement. **Description** Here in the Back Office, you'll do more than join something — you'll add something, create something, improve something. Responsibilities: -Support and build relationships with cross-functional partners. -Assess, create, and drive overall team performance through the creation of agreed-upon operational strategies. -Plan ahead in order to support future organizational goals and initiatives. -Conduct one-to-one meetings with employees and staff meetings as directed by the business. -Evaluate and coach to the overall success of your organization. -Provide support, guidance, and accountability for team manager and potential individual contributor decisions. -Analyze business trends, drivers, and decide critical focus areas. -Regularly evaluate your team's performance to deliver a high-quality annual performance review. -Deliver on commitments related to projects, people, or agreed-upon deliverables. -Regularly assess team manager activities using various tools to ensure necessary conversations are being held and performance is being managed effectively. -Continually seek and implement cost-reduction opportunities by monitoring productivity and efficiency. -Collaborate across the business to drive financial and operational improvements. -Drive engagement aligned with the AppleCare Credo and culture at all levels. **Minimum Qualifications** + 3-5 Years experience leading cross-functional or cross-site teams + Experience managing teams with diverse backgrounds and perspectives + Proven ability to drive results and optimize processes **Key Qualifications** **Preferred Qualifications** + Strong and effective written and verbal communication skills, including the ability to tailor your message to your audience. + Experience using Tableau visual analytics to drive business insights is a plus. + Makes space to listen, learn, and amplify diverse perspectives and experiences + Actively seeks out opportunities to champion and celebrate inclusion and diversity **Education & Experience** **Additional Requirements** + Apple is an equal opportunity employer that is committed to inclusion and diversity. 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