This position is responsible for assisting the Claims Department with servicing and processing of policyholder claims. The purpose of this position is to provide clerical support to help ensure claims resolve accurately and timely. Responsibilities + Demonstrate customer service skills and managing FNOL intake + Managing a high volume of incoming calls + Scanning and indexing claim file documentation + Ability to multitask in a fast-paced environment + Ability to learn basic insurance fundamentals + Other related duties as assigned by supervisor Requirements + High school diploma or GED required + General clerical skills + Professional telephone manner + Excellent interpersonal and organizational skills + Proficient in a PC Windows environment + Demonstrate experience in Microsoft Excel + Accuracy in spelling and grammar + Ability to work together in a team setting on shared tasks + Experience working in a paperless environment preferred Benefits Concord Group employees are eligible for a comprehensive total compensation package including but not limited to medical, vison, dental, life, and disability insurance. We offer a generous Paid Time Off Program that includes vacation, personal, sick time and holiday pay. Invest in your future with our competitive 401(k) plan with company match! About Us As a leading regional provider of property and casualty insurance, The Concord Group helps protect the families and small businesses that enable our communities to thrive. Our positive work environment, competitive benefits, and rapid growth make The Concord Group a great place to build your career. The Concord Group is an Equal Opportunity Employer. The Concord Group participates in E-Verify.