**Description** **Job Summary** In conjunction with a Complex Manager, is responsible for overall efficiency and management of a Raymond James and Associates retail branch office. Manages the compliance oversight, ensuring adherence to firm and regulatory policies and procedures. **Essential Duties and Responsibilities** * In conjunction with the Complex Manager, evaluates branch structure and strategic plan, including future growth as needed, to promote overall efficiency and profitability while maintaining a commitment to excellent service. * Develops and monitors office revenue and expense budgets. * Responsible for compliance oversight and ensuring adherence to firm and regulatory policies and procedures. * Performs reviews of client accounts and documents and resolves client complaints. * Recruits, selects, orients, trains and supervises branch staff associates. * Conducts ongoing performance appraisals, scheduled performance appraisals and salary reviews of operations associates, and maintains branch associate files. * Reviews daily work of associates; Evaluates workload and responsibilities of support staff to determine necessary assignment changes to maintain efficient workflow. * Ensures daily staffing levels and cross-training is adequate. * Coordinates registrations, continuing education, licensing, etc. of branch personnel. * Oversees daily trading and other office activities. * May facilitate sales promotion activities such as seminars and luncheons/dinner as well as inform FA’s about new products and RJA managed underwritings. . * Participates in community affairs as a representative of the firm. * Performs other duties and responsibilities as assigned. **Qualifications** **Knowledge, Skills, and Abilities** **Knowledge of** * Company’s working structure, policies, mission, strategies, and compliance guidelines. * Economic and accounting principles and practices, the financial markets, banking, and analysis and reporting of financial data. * Legal requirements and federal and state regulations related to employment. **Skill in** * Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases. * Preparing and delivering clear, effective, and professional presentations. * Identifies the needs of customers through effective questioning and listening techniques. **Ability to** * Handle stressful situations and lead others in providing a high level of customer service in a calm and professional manner, constantly projecting a Service 1st attitude. * Establish and maintain a respected position of leadership to influence, motivate and persuade others to achieve desired outcomes. * Project a professional and pleasant appearance and demeanor to work with clients; utilize tact and diplomacy in dealing with customers in a deadline-driven environment. * Continuously learn investment products, industry rules and regulations, and financial planning. * Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment. * Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels. * Articulate reasons behind decisions. * Keep all appropriate parties up-to-date on decisions, changes, and other relevant information. * Establish and maintain effective working relationships with others. * Identify problems, gather facts, and develop solutions. * Work independently, under minimal supervision. **Educational/Previous Experience Requirements** **Education/Previous Experience** * Bachelor’s degree (B.A.) from four-year college or university, and a minimum of three (3) years experience in a financial services firm. * OR ~ * An equivalent combination of experience, education, and/or training as approved by Human Resources. **Licenses/Certifications** * SIE required provided that an exemption or grandfathering cannot be applied. * Series 7 and 9 & 10 (or 8) required. * Series 63 & 65, or 66 as required by state. * Life, Health, and Variable Annuity Insurance Licenses. * NFA Commodities License required if any commodities trading is done at the branch. **Job:** Administrative & Support Services **Primary Location:** US-FL-Palm Beach-Palm Beach **Organization** Eastern **Schedule** Full-time **Job Shift** Day Job **Travel** Yes, 20 % of the Time **Req ID:** 2402053