The Hiller Companies, LLC has an immediate opening for Branch Manager. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today.
The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place.
Job Summary: The Branch Manager is responsible for the full scope of the operational functions of their division. This role manages a team of technicians, service coordinators, and project managers, providing leadership, guidance, and support. This position will identify and implement strategies to improve operational productivity and efforts to achieve/exceed the financial targets of the division. The Branch Manager will have overall responsibility for new business development, customer retention, employee engagement, P&L management, and operational effectiveness.
Key Responsibilities:
Branch Leadership & Team Development: Lead and manage the operations team by setting performance goals, providing guidance and support, conducting regular performance evaluations, and addressing personnel issues. Drive a positive teamwork culture for all division employees. Responsible for allocation and proper utilization of resources such as manpower, equipment, and materials for all projects and service requests. Partner with other Hiller support teams to drive optimal operations. Customer Relationship Management: Ensure customer satisfaction is always at the forefront, with a heavy focus on relationship building, nurturing, delivering high-quality services, and promptly addressing customers’ concerns if they arise. Prioritizing customer satisfaction will contribute to Hiller’s reputation, growth, and profitability in the industry. In partnership with Business Development, develop market strategies across the local region to drive growth and competitive intelligence. Operational Performance: Develop and implement operational plans specific to the division, considering revenue and profitability targets by establishing procedures, workflows, and schedules to optimize service delivery and project execution while ensuring financial objectives are met. P&L Management: Responsible for full scope P&L management of the branch. Actively contributing to revenue generation through identifying new business opportunities to drive growth, nurturing customer relationships, and collaborating with the Sales team to secure new service contracts. Partner closely with Finance to monitor costs and expenses within your division to ensure they are within budget and align with revenue targets focusing on optimizing operational efficiencies to drive positive impact on division profitability. Evaluate the financial performance, including revenue, expenses, and profitability to help you make informed decisions, identify areas for improvement, and take corrective actions as necessary. Health & Safety: Commit to a culture of Safety and work with Safety partners to ensure employees have the required tools and PPE for the work being conducted. Establish quality control measures, conduct inspections, and ensure compliance with fire and life safety regulations and best practices. Additional: Other duties as assigned.