Discover the Difference You Can Make at European Service at Home, Inc. PURPOSE:  To be responsible for supervising and managing a European Service at Home Lombard branch. Will oversee reporting, hiring, and training of staff, and growing branch revenue. Duties include managing and supervising the branch In-Home Care Services and HCA Supervisors;  assisting the Home Services Administrator with the overall planning, directing, coordinating, and handling of the branch.  Serves as a resource for technical questions, applications, and problem-solving regarding the Community Care Program, and provides excellent customer service. BENEFITS: + Work in a striving environment focusing on project work that has a direct impact on the well-being of our (your) vulnerable clients + Working in a friendly team environment with a collective diversity program + Job training  + Medical, dental, vision, and life insurance + Vacation & paid time off + Sick days + Paid holidays + Bereavement leave ESSENTIAL FUNCTIONS: + Serves as a resource for technical questions, applications, and, problem-solving + Prepares monthly statements and analysis for the branch and manages and supervises the department's HCA Supervisors; responsible for day-to-day supervision and leadership. + Maintains and oversees all Community Care Program and Illinois Department of Public Health procedures and processes. + Manages and supervises the participants’ needs according to the plan of care of the participant and has the direct responsibility for working as a backup in each position supervised. + Oversees and manages the case notes, care plans, schedules, authorizations, etc. for all participants, as well as the work refusal forms, FMLA, insurance applications, etc. for the branch employees + Has the direct responsibility for working as a backup in each position supervised  + Maintains professional, friendly, courteous, caring relationship and atmosphere with all staff members + Works in a team to assure the accomplishment of the company's goals QUALIFICATIONS: + Excellent communication skills in English + Bilingual in any language is a plus + Ability to Delegate + A high school diploma or general education diploma + Reliable transportation and willingness to substitute caregiver + Some office experience + Computer skills Powered by JazzHR