Position: Branch Operations Manager Status: Fulltime, salary exempt Salary: $75k - $85k per year *** Resume is required for consideration. Please attach to your application or email to recruiting@mirabito.com ESSENTIAL FUNCTIONS – Responsibilities include and are not limited to: + Oversee the day to day operations of the designated branch. + Conduct the day to day dispatching of service installs, repairs and cleanings to customers throughout the designated market. + Consistently render the best customer satisfaction to the public, through a well-trained staff, and product availability. + Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when necessary. + Must productively multitask and efficiently navigate industry specific software. + Promote a culture of safety on a daily basis through trainings, providing information and knowledge to employees about DEC and environmental safety measures and procedures; making sure employees follow all DOT, DEC and company compliance 100% of the time. + Manage all noted deficiencies and ensuring immediate action is taken to resolve the deficiency. + Perform weekly inspections/walk through of your designated fleet. + Manage and maintain maintenance records and the timely service of designated equipment 100% of the time. + Manage and maintain daily exception report. + Manage truck and vehicle maintenance record to ensure that all vehicles adhere to company policies and procedures. + Maintain customer database with current information. + Conduct clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times. + Provide oneself with a reliable means of transportation to and from work and the ability to be reached by telephone. + Must be able to remain in a stationary position 90% of the time. + Adhere to company policies and procedures 100% of the time + Possess a valid driver’s license and ability to obtain a valid CDL with additional endorsements preferred. RESPONSIBILITIES – Responsibilities include and are not limited to: + Take incoming customer calls and dispatch in a timely basis including after hours and weekends for both drivers and service technicians. + Ensure that all pre and post trip inspections and compliance measures are being done in accordance with State, Federal and companywide policies. + Create dispatch ticket for all service calls and respond to all messages left overnight. + Manage and maintain the on call schedule for the drivers and service technicians. + Communicate and follow up on all pending and recommended service work with customers. + Review, maintain and renew annual service agreement in accordance to company policy. + Maintain customer history files in database. + Prepare paperwork for all manufacture warranty parts. + Maintain service invoice log and update service database from service ticket + Maintain on call schedule, to include 1st on call and stand by driver. + Manage driver timecards by comparing them to daily delivery tickets. + Ensure the economic use of company supplies, resources and assets. + Comply with company dress code 100% of the time. + Maintain confidentiality 100% of the time in regards to customer and company information. + Perform work functions within all safety guidelines at all times. + Reports to work with minimal absenteeism or tardiness. + Attend job related training and informational seminars as requested. + Performs other job related activities and special projects as assigned. QUALIFICATIONS – Qualifications include and are not limited to: + Must be self-motivated, self-starter, results driven individual with a high degree of accuracy and attention to detail. + Knowledge of heating and ventilation equipment preferred. + Proficiency in Microsoft Office Suite. + 2-5 years industry specific experience preferred. + Possess a high school/vocational school diploma or G.E.D. and related certification. + CETP qualifications-if not currently certified will need to obtain within 1 year of employment and maintain these certifications.