**Summary** : The Branch Operations Support Specialist II is primarily responsible for ensuring proper deposit account documentation, performing account maintenance, and archiving account documents and other bank records across all Dickinson Financial Corporation banks. A specialist II will provide phone and email support for a variety of different areas within the bank including but not limited to branch, client care center, eCommerce, loan operations and accounts payable. **Principal Accountabilities** : + Perform account check back to ensure proper account set up and account documentation for deposit accounts including checking, savings, and certificates of deposit. This may include checkback for Business documents, Decedent Affairs, Power of Attorney, and IRA review. + Scan and index account documentation and other bank records into permanent online storage system. + Perform account maintenance and block posting using Navigator and/or Foxtrot. + Document and update procedures as necessary. + Perform one or more of the following job duties: IRA accounts, business accounts, create and change Foxtrot Scripts, or death review for the account types listed above. + Provide general support by answering questions over the phone or via email for branch employees, call center employees and associates from other departments including verification of deposit accounts. + Ensure work premises constitutes a safe work environment that promotes positive bank image, including regular inspection for and remediation of any hazardous conditions; regular maintenance and cleaning of premises; adherence to all posting requirements in jurisdiction, including human resources and compliance postings; and provision of comfortable and appropriate space for associates to conduct banking business. + Understands, embodies, communicates, and instills corporate initiatives and vision, including the six Pillars of Success. + Maintains client information in complete confidence. + Completes other specified duties as assigned. + Regular attendance required, working at the assigned worksite, or assigned remote location during regular business hours and/or assigned hours. **Compensation & Benefits** Full‐time associates are eligible for our benefits package: + Medical + Dental + Vision + 401(k) plan + Company paid life insurance + Short and Long-term disability insurance + Company paid vacation, paid leave and holidays This position will remain open until a qualified applicant is hired. **Minimum Qualifications:** + High school diploma, GED, or equivalent education required. + 1-year prior banking experience required. + Proficiency in Microsoft Office product suite preferred. + Proficient in software applications as well as operational processes including Integrated Teller, Deposit Pro, Teller Cash/Web Capture/Recycler processing/DynaLog/Payments One/Ascensus/AEM/GRO. + Ability to communicate verbally and in written form effectively and professionally. + Must be self-motivated, be able to work independently and support the efforts of the other members of the Deposit Operations team. + Detail oriented and able to adapt easily to changes **Physical Requirements:** The work environment is typical of a standard office setting. The position is sedentary, exerting 0 – 10 lbs. of force occasionally and/or a negligible amount of force frequently. It involves sitting most of the time but may also involve moving about or standing for brief periods of time. Reaching may be required involving extending arms in any direction. Office equipment, such as a computer and telephone will be used requiring the ability to manipulate a keyboard or keypad. Ability to decipher a computer screen or written documents is necessary. Ability to express or exchange ideas; impart oral information to clients or to the public; or convey detailed or important spoken instructions by means of the spoken word is required. The ability to receive detailed information through oral communication is required. Equal Opportunity Employer/Disabled/Veterans Academy Bank and Armed Forces Bank provides equal employment [and affirmative action] opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. If you need an accommodation for any part of the employment process, please e-mail humanresources@dfckc.com.