With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

\n \n Job Description

Our Mission:To bring positive impact and meaningful value to every community.

\n

\n

We have an exciting and rare opportunity to lead a tenured and success-driven team in the Northern California area - in a positive and funwork culture.

\n

\n

If you have been longing to experience family spirit, innovation, integrity, and loyalty in action, have a passion for delivering nothing less than superior customer service, have a strong sense of commitment to community, in addition to the attributes below, welcome home.

\n

\n

Why Associa?

\n\nRecognized by Deloitte Private as a 2024 US Best Managed Company.\nEight-time recipients of the prestigious Great Place to Work® certification, which recognizes companies with high-trust, high-performance workplaces.\nSo much more!\n\n

Benefits Summary:

\n\nWorld-Class Training\nAdditional Income Opportunities\nCAI (Community Association Industry) Course/Designation Assistance\nPaid Time Off/Holidays\nComprehensive Medical Benefits\nWellness Incentives\n\n

\n

Compensation:

\n\n​$180,000 to DOE; direct experience highly considered.\n\n

\n

The Branch President serves as a performance-driven leader and mentor to their branch leadership and staff teams, as an operations liaison for the company and as an industry ambassador for Associa and its strategic interests/objectives. This role will oversee both our management and client accounting operations throughout the Northern California market.

\n

\n

\n

Essential Duties and Responsibilities:

\n\nPartners with company executive leaders to plan business objectives, to develop organizational policies, to coordinate functions and operations between branches, ancillary companies and home office departments\nLeads the cascaded respective branch management planning, including budgeting\nLeads the overall respective branch's performance in employee experience improvement (affecting employee morale), client experience improvement (impacting both client retention & client growth) and financial profitability; this will be measured via branch-specific Balanced Scorecards\nOversees the branch management agreement renewal process\nPlans and executes the strategies to maintain and develop a profitable maintenance and subcontracting business, with a good understanding of maintenance systems and construction principles\nPrepares branch management reports and financial statement responses timely to determine objective completion progress, assisting branch leadership in modifying management plans to adjust current realities and target still achieving committed objectives\nPlays an active role in ensuring timely branch corporate Accounts Receivable collections and internal controls environment improvement, based upon Internal Audit reports and training\nEducates branch teams regarding company policies and procedures compliance, as well as compliance with federal and state laws\nProvides motivational mentoring and coaching to branch teams, in order to support them accomplishing annual and quarterly business management objectives within the related areas of responsibility\nEvaluates performance of branch teams for compliance with established company policies and objectives and their contributions in attaining objectives and is responsible for the hiring and firing of branch executive employees\nServes in various capacities on executive committees, covering areas such as management, operations, etc.\nManages a branch leadership team who, through subordinate leaders, supervise employees in the Operations, Services, Communications, Marketing, and Maintenance Departments.\nIs responsible for the overall direction, coordination, and evaluation of these business units via the Branch Management Plan, Balance Scorecard Reviews and individual Planning & Performance Review cycles.\nCarries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training key personnel; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.\nOther duties as assigned\n\n Requirements\nBachelor's or advanced degree in business administration or related field, 10 plus years of continuous leadership experience in property management or a related service field; or equivalent combination of education, experience and/or training\nDemonstrated knowledge of the community association management industry, including business management practices, financial requirements, marketing, and operations\nAbility to relate effectively with Boards of Directors members, community members, vendors and employees and resolve conflicts and problems expeditiously and effectively\nAbility to provide effective leadership, direction, and team building -- including empowerment to resolve normal service delivery issues at front-line levels of the organization\nDemonstrated strong talent management skills, including the ability to effectively select, appraise, motivate/ influence, and develop subordinates\nAbility to think, plan, and manage both strategically and tactically\nProvide support and guidance in marketing and sales regarding key strategic accounts\nDemonstrated strong interpersonal skills, including patience, persistence, and flexibility\nProficient with Microsoft Word, Excel and Outlook\nAbility to read, understand and follow homeowner association guiding documents, including bylaws and contracts\nAbility to be aware of and assess impact of legislative changes that may impact the Associa client service delivery model in the respective branch\n
\n

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.