With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

\n \n Job Description

The Branch President (“BP”) of Operations serves as a performance-driven leaderand mentor to their branch leadership and staff teams, as an operations liaison forthe company, and as an industry ambassador for Associa and its strategic interests/objectives.

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MAJOR RESPONSIBILITIES
Plans, develops, and executes Associa’s cascaded business objectives, utilizing a combination of personal accountabilityalongside branch team leadership and empowerment.

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ESSENTIALDUTIES AND RESPONSIBILITIES

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Include the following. Other duties may be assigned.

\n\nPartners with company executive leaders to plan business objectives, to develop organizational policies, to
coordinate functions and operations between branches, ancillary companies and home office departments\nLeads the cascaded respective branch management planning, including budgeting\nLeads the overall respective branch’s performance in employee experience improvement (affecting employee morale), client experience improvement (impacting both client retention & client growth) and financial profitability; this will be measured via branch-specific Balanced Scorecards\nOversees the branch management agreement renewal process; actively promotes maintenance operations\nUnderstands Ancillary Company importance and actively engages branch staff to attain higher adoption rates with
clear Community Association/ Strata Manager program support\nPrepares branch management reports and financial statement responses timely to determine objective completion
progress, assisting branch leadership in modifying management plans to adjust current realities and target still
achieving committed objectives\nPlays an active role in ensuring timely branch corporate Accounts Receivable collections and internal controls
environment improvement, based upon Internal Audit reports and training\nEducates branch teams regarding company policies and procedures compliance, as well as compliance with
federal and state laws\nProvides motivational mentoring and coaching to branch teams, in order to support them accomplishing annual and quarterly business management objectives within the related areas of responsibility\nEvaluates performance of branch teams for compliance with established company policies and objectives and their
contributions in attaining objectives and is responsible for the hiring and firing of branch executive employees
Serves in various capacities on executive committees, covering areas such as management, operations, etc.\n\n

SUPERVISORY RESPONSIBILITIES

\n\nManages a branch leadership team who, through subordinate leaders, supervise employees in the Operations,
Services, Communications, Marketing, and Maintenance Departments.\nIs responsible for the overall direction, coordination, and evaluation of these business units via the Branch Management Plan, Balance Scorecard Reviews and individual Planning & Performance Review cycles.\nCarries out supervisory responsibilities in accordance with the organization's policies and applicable laws.\nResponsibilities include interviewing, hiring, and training key personnel; planning, assigning, and directing work;
appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.\n\n Requirements

EDUCATION AND EXPERIENCE

\n\nBachelor's or advanced degree in business administration or related field\n5+ years of continuous leadership experience in property management or a related service field; or equivalent combination of education, experience and/or training\n\n

LANGUAGE SKILLS

\n\nAbility to read, analyze, and interpret complex business documents.\nAbility to respond effectively to sensitive employee and/or client inquiries or complaints. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to executive leadership, public groups, employees, vendors, homeowners and/ or boards of directors\n\n

REASONINGABILITY

\n\nAbility to define problems to root causes, collect data and interview key stakeholders, establish fact patterns, and develop
good business judgment rule conclusions\n\n

OTHER SKILLS and ABILITIES REQUIRED

\n\nDemonstrated knowledge of the community association management industry, including business management practices,
financialrequirements, marketing, and operations\nAbility to relate effectively with Boards of Directors members, community members, vendors and employees and resolve
conflicts and problems expeditiously and effectively\nAbility to provide effective leadership, direction, and team building – including empowerment to resolve normal service
delivery issues at front-line levels of the organization\nDemonstrated strong talent management skills, including the ability to effectively select, appraise, motivate/ influence, and
develop subordinates\nAbility to think, plan, and manage both strategically and tactically\nCommunity Association/ Strata related financial acumen, including understanding of Annual Budgeting, Accounts Payable,
Assessments, Settlements, Delinquency and General Ledger (financial statement production)\nProvide support and guidance in marketing and sales regarding key strategic accounts\nDemonstrated strong interpersonalskills, including patience, persistence, and flexibility\nProficient with Microsoft Word, Excel and Outlook\nAbility to read, understand and follow homeowner association guiding documents, including bylaws and contracts\nAbility to be aware of and assess impact of legislative changes that may impact the Associa client service delivery model in the
respective branch\n\n

STRATEGIC INITIATIVES RESPONSIBILITIES

\n\nSponsor/ advocate for company strategic initiatives, as requested\n\n

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.