C.H. Robinson is seeking a Branch Process Improvement Manager to lead quality control, improvement, and implementation of process initiatives across the operations in a Global Forwarding branch. The BPIM will work closely with regional operational management and branch modal leaders to ensure a cohesive approach is being followed across all processes, performance, analytics and implementations within the branch. Apply now and be a driving force in continuous improvement and operational excellence!


At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and support training. In this role, you will engage with peers on-site 4-5 days a week, igniting creativity and driving impactful results. Upon successful completion of your training, you will then switch to 3 days a week in the office, working the rest of the time from home. This role strikes the perfect balance between teamwork and autonomy. 

DUTIES AND RESPONSIBILITIES 

The duties and responsibilities of this position consists of, but are not limited to, the following: 

Ensure branch employees adhere to SOPs and checklists.Implement a structured plan for training new employeesReport on progress and suggest adjustments for internal processes.Leverage analytics, metrics, and other tools to identify quality issues and opportunities Leverage Corporate Training opportunities in the branch and collaborate on branch level training tools and programs Lead quality and efficiency improvement initiatives  Publish the branch quality and efficiency performance against regional or branch goals  Educate branch personnel on system functionality to enhance operational efficiency.Execute and explain most operational processes specific to Modal area of expertise as SME Ensure customer SOPs align with standard SOPs, leveraging optimal processes and technologies without conflicting with company standards.

QUALIFICATIONS 

Required: 

High School diploma or GED Minimum 5 years of logistics industry experience or equivalent knowledge People management experienceStrong modal product knowledge in ocean and/or air freight.

Preferred: 

Bachelor’s degree from an accredited college or university Fluent in both English and Spanish (written and spoken)Ability to collaborate and align across functional and geographical boundaries to achieve results Proficient in Microsoft Office Suite of programs Skilled in process analysis Data driven Can understand and communicate complex processes to a varied audience in a simple way Ability to influence without direct authority Effective listener and communicator with strong technical writing skills Detail oriented, Organized and Operationally focused Proven ability to multi-task and keep stake holders informed Ability to create strong working relationships with all organizational teams Values a diverse and inclusive work environment 

Disclaimer:

This job description is intended to generally describe the nature and level of work to be performed by employees in this position.  It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

$83,800.00 - $130,500.00

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location.  Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training.  During the hiring process, your recruiter will provide more details. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran 

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

Two medical plans (including a High Deductible Health Plan)

Prescription drug coverage

Enhanced Fertility benefits

Flexible Spending Accounts

Health Savings Account (including employer contribution)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid and floating holidays

Paid time off (PTO)

Paid parental leave

Paid time off to volunteer in your community

Charitable Giving Match Program

401(k) with 6% company matching

Employee Stock Purchase Plan

Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.