Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With a strong foundation, and enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
East West Bank is seeking a Branch Support Specialist. The Branch Support Specialist will be responsible for providing exceptional level of service to internal customers and other Department within the bank.
Responsibilities Performing accounting and/or GL reconcilement tasksRespond to branch inquiries regarding bank products and services, transaction requests andaccount maintenance related to their account.Utilize active listening, express willingness to help, identify customer needs and deliver
courteous, professional service in a manner reflecting positively on East West Bank.Obtain a comprehensive knowledge of all East West Bank systems, products and services
applicable to target customer segments as well as general information required to answer
customer questions, support customer inquiries about our online banking.Handle customer's Inquiries clearly via phone and emailOperate with little supervision and exercise independent judgment in completing assignments Qualifications Banking Back Office Operations experience within a banking Institution requiredFIS IBS Insight systems experience is a plusMinimum 3 years of back office operations banking experienceCollaboration/People skillsIntegrity/DutifulnessAvailable to work overtime as neededMust be detail oriented with strong organizational skillsMust have excellent customer service and communication skillsMust be able to adapt and work in a fast paced environment with sensitive deadlines and handle
multiple tasks simultaneouslyProficiency in Microsoft Word and Excel programsDetail oriented with strong organizational skillsExcellent customer service and communication skillsAdhere to policy and procedures and attendance requirementsMust be detail oriented with strong organizational skillsMust have excellent customer service and communication skills Compensation The base pay range for this position is USD $22.00/Hr. - USD $26.00/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location. Options Apply for this job onlineApplyShareEmail this job to a friendRefer <p style="margin: 0px;"><span style="color: #54585a;">Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.</span></p> Share on your newsfeed
East West Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. Reasonable accommodations for disability are provided to applicants and employees in accordance with applicable law. Application FAQs
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