BRAND HOME MANAGEMENTFront Of House ManagementManage, Coach, develop and inspire the brand home front of house team for best-in-class execution and consumer experiences with clear guidelines and deliverablesManage the day to day running and operational protocols of the Inverroche brand homeImplement the Brand Guidelines in all guests facing locations within the brand homeDevelop and execute efficient ways of working to deliver industry leading service levels and execution standardsImplement a professional working schedule for the staff, with clear and efficient procedures for better ways of workingDrive internal culture to build excitement and look for ways to celebrate successes and company milestonesEnsure consistency between the Brand Home site with the brands image and positioning in the marketBenchmark against competitors, luxury environments and other hospitality/tourism innovationsMust have the Ability to personally present and couch on all the Inverroche Experiences at the Brand Home (Tastings, Gin Schools, Etc.)Hospitality Management  Ensure that every single guest that leaves the brand home is a new advocate of Inverroche!Create and execute bespoke events for key periods and occasions – with a strong focus on seasonal periodsWork with Pernod Ricard teams to host key customers and VIPs at the brand homeManage and execute our bespoke Gin Academy in line with the marketing teamsExecute a “conscious luxury” food & beverage program that incentivizes our guests to spend more time and money at the brand homeRe-define and maintain the standards of our brand home experiences (Tours, tastings, programs, retreats, packages, etc.)Evolve the distillery into a “Fine Dining” Restaurant mind setBrand Home Implement an efficient and calculated consumer journey blueprint, highlighting all the key touchpoints and objectivesPreserve, strengthen and highlight the heritage of Inverroche within the brand homeDigitalize the archives and highlight the brand storiesDelivery Luxury merchandising standards in all areas of the brand homeWork closely with the IR brand team to ensure that the Brand Home is fully on brand, supporting new brand initiatives and product launches, with innovation and digital at the heart, while suggesting new opportunities and activities to drive incremental business resultsManage the Brand Home shop and retails standards Implement a personalization & customization program for the Inverroche Brand Home ShopManagement of all the brand home Point of sale and apply inventory controlsAdapt consumer experiences to be in line with the Inverroche Brand HeartWork closely with the Global Brand Homes Team to ensure alignment with the Group VisionCommunity Leadership Work with Lorna Scott, Founder and CEO to identify and collaborate with Community Leaders in the Hessequa regionWork with PRSA to identify and support key On-trade venues within the Stilbaai area to activate Inverroche. Inverroche to be the most visible brand in the Stilbaai areaWork with the local community to ensure Inverroche participates in Strategic events and occasionsIdentify Opportunities for Inverroche to increase awareness and build relationshipsDrive the Sustainability & Responsibility principals at every touch point within the business

EMPLOYEE MANAGEMENTRecruit and manage Talented EmployeesStructure and resourcing levels consistently evaluated.Job descriptions are relevant and up to dateVacancies filled in line with policies, equity targets, headcount, and budgetManage and execute Succession plansGuarantee a high level of engagement, motivation, and implicationDetermine appropriate levels of temporary staff required for seasonal periodsDevelop Employees Implement suitable development opportunities and trainingIndividual Development plans for all staff to maximise growth potentialTraining consistently appliedPromotions recommended where appropriate

FINANCE / BUDGETFinance Management Accurate Food and Beverage Costing (GP Management)Forecast annual marketing budget and operational expensesForecast Annual Sales numbersBudget compiled and approved in line with organisational growth ambitions, and according to internal and group reporting timelinesManage costs against approved budget within marketing arenaPotential areas of saving and optimisation highlightedExpenditure aligns with budgetRecording stock procurement and transfers on the ERP systemMeaningful variance analysis reports providedSet and drive revenue targets for the brand home – Ensuring a profitable P&LMange Inventory and stock levels for all consumablesDesign a CRM programme to ensure data capture, visitor tracking and consumer engagement

Job Posting End Date:

2025-01-10

Target Hire Date:

2025-03-01

Target End Date: