The Brand Standards Coach (BSC) role is critical for elevating the growth and success of our franchise system. The BSCs primary function is facilitating Restaurant Operations Improvement Process (ROIP) evaluations. The BSC is also responsible for supporting NRO’s as determined by the Franchise Growth Director (FGD). The BSC builds influence through strong operational knowledge and credibility with franchisees and their employees. They provide proactive, honest, and informative interactions during restaurant visits. They identify key areas for improvement as it relates to operational efficiency and profitability. The BSC is viewed as an invaluable resource while upholding core values and operational brand standards to protect and grow the Papa Johns brand. The BSC ultimately protects the Papa Johns brand by driving operational improvement through the ROIP process.
Duties and Responsibilities:
Conduct ROIPs in restaurants to meet company goals for frequency
Understand, interpret, uphold and enforce brand standards, policies and procedures
Partner with Franchise Growth Director (FGD) to influence sales growth, and to ensure successful NRO’s
Perform franchise calibration visits as determined by the FGD
Support the testing and roll-out of new products
Must be fluent in all aspects of the Management Development Program (MDP) and period promotion training and must conduct successful training of new team members for NRO’s
Influence improvement of operational results through restaurant optimization
Coach improvements in guest experience, product quality, training, and image to drive profitability
Provide hands-on training during evaluations, giving positive and constructive feedback as necessary
Work with peers on time and territory management ensuring all visits are completed within the timelines identified in the ROIP process
Communicate with the FGD on any areas of improvement identified during restaurant visits
Schedule all travel in the most cost effective manner
Complete all responsible administrative functions and requirements of the role in a timely manner