Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.
Location
Residence Inn Portland/Scarborough
800 Roundwood DrScarborough, ME 04074 OverviewThe Breakfast Attendant is responsible for providing exceptional service to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel.
Responsibilities Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.Maintain a high standard of personal appearance and grooming which includes wearing the proper uniform and name tag when workingGreet and seat guests at appropriate tables in a timely mannerEnsure quality control of menus with regard to cleanliness and appearanceClear clean and reset tables/hotel spaces per client request or management instructionEnsure all service areas are stocked organized clean and neat and all side work is complete each shiftAccommodate any special requests made by a guest and offer appropriate alternatives when necessaryCommunicate with all departments regarding in house VIPsSupport all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areasHave a complete knowledge of standards of service for receiving a room service orderHave a thorough knowledge of menus and current specials in all applicable departmentsCarry out cashiering functions in closing checks and end of shift paperworkPerform opening and closing procedures and side work duties according to station rotation assignmentAnswer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to doPerform any other duties or attend meetings as requested by managementProduce high quality drinks including but not limited to specialty coffee and tea drinks specialty cocktails and beverage requests as required by hotel Qualifications Ability to perform job function with attention to detail speed and accuracyHigh School diploma or equivalent and/or experience in a hotel or a related field preferredMust be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidaysMust meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by propertyMust be able to obtain and provide Food Handlers card as required by city/county/stateMust be able to evaluate and select among alternative courses of action quickly and accuratelyAbility to handle stressful situations in a calm professional mannerUnderstanding of hotel products and guest servicesAbility to communicate professionally when answering phones and speaking with guests and team membersDemonstrates a positive attitude and a desire to be of service to others Possess a basic knowledge of food and beverage preparation service standards, guest relations and etiquetteAbility to perform numerical operations using basic counting adding subtracting multiplying and dividingAbility to read comprehend and write simple instructions and/or short correspondence and memosAbility to effectively deal with customers and staff while executing high levels of patience tact and diplomacyWillingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic mannerHighgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.
The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law.