The Complimentary AM Attendant is responsible for providing the highest quality of service possible to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel. In addition this individual shall be well-versed on the hotel-brand standards guest expectations and the and unique characteristics of the hotel and local area.
ResponsibilitiesQUALIFICATIONS:
Ability to perform job function with attention to detail speed and accuracyHigh School diploma or equivalent and/or experience in a hotel or a related field preferred.Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidaysMust meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by propertyMust be able to obtain and provide Food Handlers card as required by city/county/stateMust be able to evaluate and select among alternative courses of action quickly and accurately.Ability to handle stressful situations in a calm professional mannerUnderstanding of hotel products and guest servicesDemonstrates a positive attitude and a desire to be of service to others as reflected in willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner.Possess a basic knowledge of food and beverage preparation service standards guest relations and etiquetteAbility to produce high quality drinks including but not limited to specialty coffee and tea drinks specialty cocktails and beverage requests as required by hotel.Ability to perform numerical operations using basic counting adding subtracting multiplying and dividingAbility to read comprehend and write simple instructions and/or short correspondence and memosAbility to effectively deal with internal and external customers and staff some of whom will require high levels of patience tact and diplomacyRESPONSIBILITIES:
Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.Service guests with all food and beverage requirements in a warm friendly courteous and professional manner; ascertain which services could enhance the guests’ stayGreet and seat guests at appropriate tables in a timely manner.Ensure quality control of menus with regard to cleanliness and appearance.Clear clean and reset tables/hotel spaces per client request or management instructionEnsuring that bar food and service areas are stocked organized clean and neat and all side work is complete each shiftAccommodate any special requests made by a guest or offer appropriate alternatives.Communicate with all departments regarding in house VIPs and any special requests/needsSupport all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areasAbility to answer the telephone according to standards.Have a complete knowledge of standards of service for receiving a room service order.Have a thorough knowledge of menus and current specials in all applicable departments.Carry out cashiering functions in closing checks and end of shift paperwork.Perform opening and closing procedures and side work duties according to station rotation assignment.Answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to doPerform any other duties or attend meetings as requested by management.Interact and occasionally have unsupervised contact with guests and/or colleaguesMaintain a high level of trust and responsibilityRepresent the company with certain level of reputation and good character as well as exercise sound judgement Property DetailsEnjoy your travel experience at Holiday Inn Express & Suites Milwaukee - West Allis . Our new hotel in West Allis WI offers modern amenities, comfortable rooms, and a convenient location 10 minutes away from Downtown Milwaukee. Rest and recharge in our hotel rooms and suites with amenities like Keurig coffee makers, free Wi-Fi, flat screen TVs, and mini fridges. Get a great night's sleep with blackout shades in all our accommodations then start your day with energizing selections from our complimentary grab-and-go breakfast spread. Get your workout in with access to our refreshing indoor pool and 24-hour fitness center. Explore the city during your stay with easy access to American Family Field, Wisconsin State Fair Park, Greenfield Park, and more nearby. We also offer a versatile meeting room with 360 sq. ft. of space for private meetings and intimate events. Nearby offices include Henry Schein Dental, CHR Hansen, and Quad Graphics. Whether you're in town for business, pleasure, or just passing through, enjoy a seamless stay at the new Holiday Inn Express West Allis. Explore our vacation packages and special offers to make the most of your trip.
Company OverviewAs the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
BenefitsAfter an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Now offering Daily Pay! Ask your Recruiter for more detailsMedical, Dental, and Vision CoverageShort-Term and Long-Term Disability IncomeTerm Life and AD&D InsurancePaid Time Off Employee Assistance Program401k Retirement Plan Options Apply for this positionApplyEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Need help finding the right job? We can recommend jobs specifically for you! Click here to get started.
EEO Statement
Aimbridge Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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