Broker Technician – PACE, London

Are you an experienced Broker Technician with a track record of drafting wording for your clients? Do you thrive on working with specialist lines insurance placement?  Are you looking for a role that will allow you to build strong relationships with insurers and colleagues whilst be becoming a go-to technical resource?  Do you have an eye for a detail and a kick out of solving back-office insurance problems? Marsh can offer the opportunity to working closely with colleagues and insurers to provide a first-class broking service to Marsh’s global client base.

The Personal Accident Contingency and Event’s team (PACE) are Marsh’s global placement hub for contingency and specialist personal accident insurance across the Marsh network. As the largest P&L within Marsh’s leading Sport, Entertainment and Media (SEM) industry group, the PACE team are market and client-facing placement experts for the unique risks produced by the global Marsh network. On the Contingency side, this mainly focusses on major sports, conference and live music opportunities focusing on event cancellation and non-appearance insurance.

The successful candidate will be required to work closely with client and market facing colleagues across the Marsh global network on the implementation of placement processes for Marsh clients requiring specialist contingency coverages. Our client portfolio includes large multi-national organizations across several industry segments which we engage with from a wholesale and retail basis. Typical work could include drafting contingency wordings for the largest promoters and event organizers to providing final deal-making submissions on PPL. You will also act as the reference point for back-office expertise to client servicing teams and often direct to insurers to square away endorsement, stamp and PPL tasks.

The variety of opportunities across the network are vast and the ideal candidate will have a technical wordings and PPL experience seeking a new challenge in a fast-moving team.

We will count on you to:

Assist the delivery of placements for new business and renewals working in close collaboration with colleagues.Understand the document needs of our clients and deliver these in a timely manner to our brokers.Be the go-to colleague contact on back-office questions maintaining a level of service where responds take no longer than 24hrs and invoices and documents are delivered as quickly as possible.Provide regular updates to the Client Service teams on progress of wordings, client onboarding, invoicing and paying markets.Utilize the online trading systems such as PPL Next Gen.Act as a referral point for the resolution of insurer queries.Attend client and insurer meetings in partnership with the client service teamEnsure operational procedures are followed and can be demonstrated at all times including using our client filing portal FusionBuild strong relationships with insurers and seek feedback on Marsh’s service through ongoing dialogue.

What you need to have: 

Proven broking tech/account handling or underwriting tech in Lloyds is essential. Minimum 4 years.Awareness of Clients’ business, their business issues, insurance programmes and service plansStrong communication skills.Excellent insurer trading & details policy documentation skills.Proven relationship management experience with a strong insurer/broker network of contactsExcellent organizational skills with the ability to manage multiple enquiries simultaneously.A strong attitude for working within a team environment is essential.

What makes you stand out:

Ambitious to progress as part of a market leading teamCollaborative, communicative and with strong negotiation skillsFully Competent in Microsoft Office Products (Word, Excel, PowerPoint, Outlook)

What qualifications are preferred but not required?

Cert CII qualified and working towards ACII is desirable

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

#Hybrid

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.