Job Summary: GREEN ROOM SERVER – (PT) Job Summary Brooklyn Bowl, located in the LINQ Promenade in the heart of the fabulous Las Vegas Strip, has redefined the destination entertainment experience. Following in the footsteps of our original Brooklyn location, noted as “one of the most incredible places on Earth,” by Rolling Stone, we’ve stacked the deck for a truly unforgettable experience. With three levels spanning nearly 80,000 square feet, it’s one of the largest music venues in America. Brooklyn Bowl integrates a premier performance venue, food by Blue Ribbon, bars which feature local craft brewed beers, and 32 bowling lanes which give guest a unique place to relax, eat, drink and watch a performance. The main obligation of the green room server is to assist all tours that are performing at the venue. This includes, but is not limited to, contracted artists and special event talent. It is imperative that the green room server finds a balance between task and relationship. We need our talent to feel welcome and wanted, but expect the server to know and comply with company guidelines in addition to understanding the artists' relationship with Brooklyn Bowl. RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO: + Responsible for all stages of food and beverage service in the restaurant, bowling area, bar or other areas throughout the venue. + Maintain the cleanliness and appearance of the dining or service area to meet departmental standards. + Greet and make all guest/artists feel welcome. + Respond to guest/artists inquiries and requests in a timely fashion. + Ensure the guest/artists has an enjoyable experience. + Must possess in-depth knowledge of all menu items and specials, including ingredients, preparation methods, etc. + Ensures appropriate utensils and condiments are present for the meal being served. + Checks all tables to ascertain guest/artist’s needs. Remains attentive to the needs and requests of the guest/artists. + Ensures that all phases of the meal are carried out appropriately, from the time the guest/artists are seated until their departure. + Attention to special requests and relates all information to kitchen and management in detail. + Obtains food and drink orders from guest/artists. Makes appropriate suggestions and follows all set service standards and sequence of service. + Collect and process payment. + Proficient on use of POS system to input orders accurately and efficiently. + Communicate any problem or guest/artists concern to management in a timely manner. + Knowledge of and compliance with Health Code and Alcohol Regulations. + Perform other duties as assigned. + Work together as part of a team to provide the best overall guest/artists experience. NON-PHYSICAL QUALIFICATIONS: + High School graduate or equivalent preferred. + Valid Food Worker / Health Card required. + Valid Alcohol Awareness Card required. + Previous experience in customer service, food service, restaurant or other related fields. + Ability to build rapport with guest/artists. + Ability to thrive in a fast-paced environment. + Must possess basic math and reading skills. + Excellent interpersonal and communication skills. + Ability to work closely and efficiently with others. + Previous experience working as a green room server. + Must be able to work a flexible schedule, including weekends and holidays. + Must adhere to all safety measures and policies. THE PHYSICAL QUALIFICATIONS LISTED BELOW ARE GENERAL REQUIREMENTS FOR THIS POSITION. THE ACTUAL EXERTION LEVEL (AND FREQUENCY OF USE) CAN AND DOES FLUCTUATE DEPENDING ON THE INDIVIDUAL TASKS BEING PERFORMED. PHYSICAL QUALIFICATIONS: + Physical ability to handle a food server's tray ranging up to approximately 20-35 pounds. + Ability to move throughout the work area, or venue during the entire shift. + Able to walk up and down stairs. + Must be able to work in an environment with loud music and crowds for extended periods of time. + Must be able to stand for entire shift. Brooklyn Bowl strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.