Overview ***This position location is flexible to work at be located at our Corporate Headquarters office in Ithaca, NY, or Batavia, NY, Brewster, NY or Wyomissing, PA. Selected candidate must be able to work in the office two (2) days a week.*** The BSA/AML Customer Information Program (CIP) Manager assists in the management of the Bank’s Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) Compliance Program, including detection of unusual or suspicious activity in a timely manner and detection of high-risk activities in a timely manner while safeguarding the integrity of the Bank and ensuring the Bank’s compliance with BSA/AML regulations. The CIP Manager supports the Assistant BSA /AML Officer to manage the bank’s Customer Information Program (CIP) Program, Know Your Customer (KYC) process, Customer Due Diligence (CDD) and Office of Foreign Assets Control (OFAC) processes, including acting as the liaison with law enforcement and/or external regulatory agencies. The CIP Manager has experience with influencing the organization and its people with various levels of experience, is knowledgeable with multiple facets of the BSA/AML and OFAC operations and requirements and can effectively communicate to Senior Management with appropriate level of details. Responsibilities + Enhances and Manages the Bank’s programs for Customer Identification Program (CIP), Customer Due Diligence (CDD), and identification of high-risk customers. + Oversee the new account onboarding processes. + Identifies and implements opportunities for process improvements that improve productivity while ensuring the effectiveness of the controls. + Supports the 314(a), 314(b), and OFAC processes as well as law enforcement investigations. + Assist the Assistant BSA/AML/OFAC Officer in ensuring the team’s workload, reviews, and assignments are current. + Ensure compliance with audit and examination requests. + Function as a liaison between law enforcement and the bank for law enforcement requests. + Lead initiatives to identify opportunities in KYC data and processes. + Collaborate with internal stakeholders, including legal, compliance, first-line business units, and other BSA/AML teams. + Create and present materials to stakeholders at various levels. + Manage staff, including cross-training and performance reviews. + Update department policies and procedures and present them to the Board of Directors and Executive Committees. + Participate in the implementation of Verafin software, including parameters, workflows, testing, procedures, and related activities. + Perform all other duties as assigned. Qualifications + Associate’s degree required. Bachelor’s degree in finance, accounting, business administration or a related field is required. + Certified Anti-Money Laundering Specialist (CAMS) or Certified Financial Crime Specialist (CFCS) preferred. + Minimum of 5 years of experience in regulatory compliance, risk management, or Anti-Money Laundering compliance role required. + Ability to learn and perform complex processes to meet specific procedures, policies, and BSA/AML/USA Patriot Act regulations. + In-depth knowledge of AML laws and regulations, including BSA, USA Patriot Act, and OFAC requirements. + Strong investigative, interpersonal, communication, customer service, and analytical skills. + Proficiency in bank-related software applications, particularly the Jack Henry suite of products and Verafin Benefits + Medical + Dental + Vision + 401(k) Match + Profit Sharing + Paid Time Off + 11 Holidays + Tuition Reimbursement + Free Parking throughout Tompkins Community Bank + Employee Referrals EEO Statement Tompkins is committed to a policy of Equal Employment Opportunity ("EEO") with respect to all team members and applicants for employment and a work environment free from discrimination (including unlawful harassment) based on race, color, religion, sex, sexual orientation, transgender status, gender non-conformity, gender identity, gender expression, national origin, age, marital status, domestic violence victim status, disability, predisposing genetic characteristics, military or veteran status or status in any group protected by federal, state, or local law. For more information, please click here (https://jjk-ecomm-llpmc-prod.s3.us-east-2.amazonaws.com/posters/federal/FED-E-B-EEOC-FMLA-POLY\_49654.pdf) #communitybank Pay Range USD $31.65 - USD $40.00 /Hr.