Summary As a Building Management Specialist, you will provide occupants of both Federal Government buildings and privately leased space with safe, secure, clean, and sustainable facilities in which to conduct business. Location of position: Public Buildings Service, EbM Division, Upstate NY Field Office We are currently filling one vacancy in Alexandria Bay, NY. Additional vacancies may be filled as needed. Responsibilities The duties of the Building Management Specialist at the GS-11 include, but are not limited to the following: Develops and promotes positive working relationships with customer agencies and client personnel, and maintains continuous liaison with building tenants and top management officials of customer agencies and tenants at facilities managed. In response to particular problems and on a recurring basis, gathers information to assess the level of customer satisfaction. Utilizes data gathering methods to include tenant satisfaction surveys, agency contact surveys, interviews with agency contacts, tenant meetings, service calls logs, and focus groups. Assists the Building Manager in managing the contracting and leasing administration process as needed on behalf of tenant agencies and the organization. Evaluates any proposed contract changes and makes recommendations to the Contracting Officer regarding changes in scope of performance standards to improve service delivery and meet customers’ needs, or changes in the site conditions. Manages grounds and exteriors including parking structures and lots, site utilities, landscaping and grounds, snow removal, and exterior building maintenance; assesses the effect of climate and extreme environmental conditions and evaluates the performance of grounds and exterior elements. Assesses the need for alterations in grounds and exterior elements. Assists Building Manager in monitoring, information and trends related to facility management technologies and assesses their applicability in assigned buildings. Plans for and oversees the acquisition, installation, operation, maintenance, upgrade, and disposition of components supporting facility management technologies. Assists the Building Manager direct and/or coordinate the operation of all construction, alteration and repair projects to minimize or ideally avoid adverse impact to customer agencies. The duties of the Building Management Specialist at the GS-12 include, but are not limited to the following: Works closely with other internal personnel, customer agency personnel and contractors in the planning, design, renovation, construction, alteration, operation, maintenance and repair of assigned buildings. Works with tenant agencies, building occupants, contractors, appropriate program experts and other stakeholders to coordinate sustainability-related programs. Evaluates any proposed contract changes and makes recommendations to the Contracting Officer regarding changes in scope of performance standards to improve service delivery and meet customers’ needs, or changes in the site conditions. Performs final inspection of completed work against contract requirements and approves or rejects the final product in whole or in part. Performs pre-occupancy and transition tasks including reviewing space requests participating in market surveys and design kickoff/acceptance meetings; preparing lessor transition and customer welcome packages; providing past performance information to the LCO for succeeding leases; and perform space condition inspections, key collection for vacated space, and coordinate overtime utility services and payments. Meets with lessors, property managers and contractors to discuss and potentially resolve complaints or disputes concerning issues such as quality of services delivered, adequacy of maintenance and operation of mechanical systems, custodial services or grounds maintenance. Serves as the Assistant Building manager of the day to day operations of a designated building or groups of buildings within the GSA inventory. Promotes and monitors efficient occupant space utilization, energy and water conservation, sustainability and environmental hazards programs, and fire and security protection. Monitors, or assists in monitoring, information and trends related to facility management technologies and assesses their applicability in assigned buildings; plans for and oversees the acquisition, installation, operation, maintenance, upgrade, and disposition of components supporting facility management technologies. Directs and/or coordinates the operation of all construction, alteration and repair projects to minimize or ideally avoid adverse impact to customer agencies. Ensures that customer agencies are aware of the schedule and timing of building related activities that may impact their operation. Consistently provides reliable data that can be used in budget formulation and financial management activities. Requirements Conditions of Employment US Citizenship or National (Residents of American Samoa and Swains Island) Meet all eligibility criteria within 30 days of the closing date Meet time-in-grade within 30 days of the closing date, if applicable Register with Selective Service if you are a male born after 12/31/1959 If selected, you must meet the following conditions: Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non­Career SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service. Serve a one year probationary period, if required. Undergo and pass a background investigation (Tier 2 investigation level). Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security’s e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment. Have a valid driver's license You may be required to participate in the Region’s Continuity of Operations Plan (COOP), representing the Service and/or GSA as a whole. This may involve participating in COOP meetings and planning activity; performing mission-critical work ensuring that GSA’s needs are still being met in the event of an emergency, disaster or otherwise unforeseen circumstance disrupting traditional office operations. Mission-critical work may be carried out at a designated location other than your primary work site (which may be outside of your commuting area). Qualifications For each job on your resume, provide: the exact dates you held each job (from month/year to month/year) number of hours per week you worked (if part time). If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume. For a brief video on creating a Federal resume, click here. The GS-11 salary range starts at $73,939 per year. The GS-12 salary range starts at $88,621 per year. If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected. SPECIALIZED EXPERIENCE: You must have one year of specialized experience at or equivalent to work at the next lower grade level of the position to be filled. Please read each grade level below carefully. GS-11: Applicant must have one year of specialized experience equivalent to the GS-9 in the federal service. Specialized experience is considered as experience assisting in the management of a multi-level commercial office building (or equivalent non-housing high rise building) consisting of building mechanical system (i.e., HVAC, alarm systems, elevators, etc.). This experience includes: Monitoring occupant space utilization, energy and water conservation, sustainability and environmental hazards programs; Coordinating alteration and renovation projects; Gathering information to assess the level of customer satisfaction (i.e., surveys, interviews with tenant contacts, focus groups); Monitoring real property budgetary and financial data; and Administration of repair and/or operation and maintenance contracts. OR Substitution of Education for Specialized Experience: Applicant must have three years of progressively higher level graduate education leading to a Ph.D. degree, OR a Ph.D., or equivalent doctoral/LL.M. degree that is directly related to the position. OR Combination of Education and Specialized Experience: Applicants must have a combination of graduate level education and appropriate experience that together meet the qualification requirements of this position. For GS-11 consideration and substitution of education, applicants must submit a copy of their college or university transcript(s) and certificates by the closing date of announcements to verify qualifications. If selected, an official transcript will be required prior to appointment. GS-12: Applicant must have one year of specialized experience equivalent to the GS-11 in the federal service. Specialized experience is experience assisting in the management of a multi-level commercial office building (or equivalent non-housing high rise building) consisting of complex building mechanical system (i.e., building automated systems, centralized HVAC, alarm systems, elevators, etc.). This experience includes: Monitoring occupant space utilization, energy and water conservation, sustainability and environmental hazards programs; Directing and coordinating minor alteration and renovation projects; Maintaining customer satisfaction programs including feedback mechanisms used to evaluate the effectiveness of services provided; Managing or monitoring real property budgetary and financial data; and Contract administration and oversight (i.e., janitorial, mechanical, elevator contracts). For GS-12 consideration - There is no education substitution for the GS-12 level. Education Note: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/ Additional Information This position is eligible for the bargaining unit If you apply to this position and are selected, we will not ask about your criminal history before you receive a conditional job offer. If you believe you were asked about your criminal history improperly, contact the agency or visit GSA's webpage. If you are selected at a grade lower than the full performance level, you may be promoted up to that grade level without having to re-apply or compete against other applicants. Relocation-related expenses are not approved and will be your responsibility. On a case-by-case basis, the following incentives may be approved: · Recruitment incentive if you are new to the federal government · Relocation incentive if you are a current federal employee · Credit toward vacation leave if you are new to the federal government Additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area as needed; through other means; or not at all. We are also accepting applications from all U.S. Citizens and Nationals under Vacancy Announcement #2P-2025-0039. You must apply separately to each announcement to be considered for both. GSA is committed to diversity, equity, inclusion and accessibility that goes beyond our compliance with EEO regulations including: Valuing and embracing diversity, promoting equity, inclusion and accessibility, and expecting cultural competence; and Fostering a work environment where all employees, customers and stakeholders feel respected and valued. Our commitment is: Reflected in our policies, procedures and work environment; Recognized by our employees, customers and stakeholders; and Drives our efforts to recruit, attract, retain and engage the diverse workforce needed to achieve our mission.