JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Description:

Service Strategy and Planning:

Develop and implement strategies for soft services deliveryAlign soft services with organizational culture and employee experience goalsForecast future service needs and adapt to changing workplace trends

Service Portfolio Management:

Oversee a range of soft services, including but not limited to:Cleaning and janitorial servicesReception and front-of-house servicesMail and courier servicesFood services and cateringGrounds maintenance and landscapingOffice support services (e.g., printing, supplies management)Workspace management and space planningConcierge and hospitality services

Vendor Management:

Select, negotiate with, and manage soft services vendors and contractorsDevelop service level agreements (SLAs) and key performance indicators (KPIs)Regularly review vendor performance and ensure contract compliance

Quality Assurance:

Implement quality control measures for all soft servicesConduct regular audits and inspections to maintain high service standardsGather and analyze customer feedback to drive continuous improvement

Budget and Financial Management:

Prepare and manage budgets for soft servicesAnalyze costs and implement efficiency measuresProvide financial reporting and forecasting for service delivery

Team Leadership and Development:

Manage and lead soft services teams, both in-house and outsourcedProvide training and development opportunities for staffFoster a customer-centric culture among service providers

Health, Safety, and Compliance:

Ensure all soft services comply with relevant health and safety regulationsImplement and maintain safe working practices for service deliveryStay informed about and adapt to changing regulatory requirements

Sustainability Initiatives:

Implement environmentally friendly practices in soft services deliveryPromote sustainability awareness among staff and service providersSeek innovative solutions to reduce the environmental impact of services

Technology Integration:

Implement and manage software systems for service requests and deliveryUtilize data analytics to improve service efficiency and user satisfactionStay informed about emerging technologies in facility services

Stakeholder Management:

Liaise with internal departments to understand and meet their service needsCommunicate service updates and changes to building occupantsRepresent soft services in facility management team meetings

Continuous Improvement:

Stay informed about industry best practices and innovations in soft servicesBenchmark services against industry standardsImplement process improvements to enhance service delivery and efficiency

Qualifications:

Bachelor's degree in Facility Management, Hospitality Management, or related field5+ years of experience in soft services management within a corporate environmentStrong knowledge of service delivery models and customer experience principlesExcellent leadership, communication, and problem-solving skillsExperience with service management software and analytics toolsUnderstanding of relevant health, safety, and environmental regulationsCertifications in Facility Management (e.g., FMP, CFM) or Hospitality Management are preferred

This job description outlines the key responsibilities and qualifications for a Soft Services Facility Executive. The specific duties may vary depending on the organization's size, industry, and particular needs

Location:

On-site –Pune, MH

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.