At over 50 years old and counting, B&H has built a reputation as the trusted resource for photography and videography enthusiasts via its NYC SuperStore and its award-winning website. Long known as "The Professional’s Source", B&H is recognized by savvy consumers worldwide for its honest, knowledgeable guidance, expert tips and articles… and always-great prices. B&H offers competitive salaries, medical benefits, a 401K plan, employee discounts and opportunities to grow within a high-energy environment. Make your move to B&H today! B & H Job Description Job Title: Returns Problem Solver Division/Department: Fulfillment Reports to: Approved By: Viewed By: Human Resources- NJF Last Reviewed: Job Overview: The Returns Problem Solver is a vital part of the Returns department. They will examine and test returned IT related items and miscellaneous product for any defects or issue, record items status in the Warehouse Management system, investigate discrepancies in customer and vendor communications, and track returned product flow through Pick Module, Shipping or Racking departments. The Returns Problem solver will write up descriptions, document any scratches or dents if found, and determine its grading for resale if no issues are noticed. They will work with manufacturers to address defects if/when identified. Essential Responsibilities: + Troubleshooting all issues that arise in the Returns department with merchandise + Research product information to conduct investigations on discrepancies + Ensure there is always quality testing in the warehouse + Documents complaints from customers and vendors such as missing packing slips or missing bar codes + Determine condition of equipment and assign proper grades for resale + Maintain accurate descriptions and notes + Determine customer defect claims Additional Responsibilities: + As assigned by the manager Specific Knowledge, Skills and Abilities: + Must be able to multitask and work in busy warehouse environment + Extended periods of standing/walking + Ability to resolve pallet math and strong attention to detail and analytical thinking + Strong computer knowledge is required + Must be able to operate a hand scanner to enter data into a Warehouse Management system Preferred Education, Experience and Licenses: + Extensive knowledge of new & used electronics, computers and DVR/MVR boxes + Minimum 2 years experience in a Warehouse + High school diploma or equivalent required • Prior problem solving in warehouse experience needed Physical Environment/Occupational Risks: + Warehouse Environment Required Schedule: Monday - Thursday, 9am - 6pm AND Friday, 9am-3pm **Eligibility contingent upon background screening We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex or gender, marital status, veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please let us know. Job Details Job Family Fulfillment Pay Type Hourly Hiring Rate 20 USD