Job Title Bursar Service Representative Agency Texas A&M University - Corpus Christi Department Bursar Proposed Minimum Salary Commensurate Job Location Corpus Christi, Texas Job Type Staff Job Description TAMU-CC is a dynamic university designated as both a Hispanic-Serving Institution (HSI) and Minority-Serving Institution (MSI) with approximately 11,000 students from 47 states and 54 foreign nations. We employ over 1,400 full-time and 2,000 part-time Islanders (including students/GAs). The University attracts highly talented faculty and staff and offers an array of undergraduate and graduate degrees, including doctoral programs. As a member of the Texas A&M University System, TAMU-CC benefits from a range of resources, increased visibility and influence, and opportunities to collaborate in mutually beneficial ways with peers across member institutions and associated agencies. TAMU-CC’s beautiful campus is located on a 240-acre island on Corpus Christi Bay and was ranked #1 College by the Sea by Best College Reviews. Our natural setting is enhanced by its modern, attractive, and state-of-the-art classroom buildings and support facilities. Learn more information here (https://www.youtube.com/watch?v=EwQR4HbGJu0) ! PURPOSE The Bursar Service Representative, under general supervision, is responsible for accurately processing student and other university-related financial transactions, including tuition fees, departmental deposits, and miscellaneous charges, by receiving payments in various forms (cash, check, etc…), issuing receipts, maintaining detailed records, and balancing cash drawers, all while adhering to university policies and financial regulations. They also provide excellent customer service to campus community regarding payment inquiries and account balances. RESPONSIBILITIES Functional Area 1: Cash Handling Percent Effort: 45% Job Duties + Efficiently and accurately accepts monetary transactions in person for payment on accounts or for Departmental Deposits from the Campus Community. Securely maintains custody of cash, checks and credit/debit card receipts and correctly balances all transactions at the end of the day. + Ensure handling of accepted monetary transactions is in compliance with established Cash Handling policies and procedures. + Evaluate, process, and reimburse petty cash for departmental request. + Audit all Petty Cash forms for compliance and enter them in the General Receipt System for reimbursement and posting to accounting. + Handle a variety of incoming mail which includes returned mail and payments. Enter payments received by mail into a log sheet and handle in accordance with Cash Handling policies. + Using a dual control system, daily deposits are prepared for submission to the bank by scanning each check, validating a good check image, balancing the batch, and closing the batch for subsequent review, approval, and release by another departmental staff member. Functional Area 2: Customer Service Percent Effort: 35% Job Duties + Assist with responding to e-mails received in the Business Office e-mail Inbox. + Receive and make phone calls from/to students, parents, and other stakeholders regarding student account balances, billing inquiries, payment options, and financial aid adjustments. + Prepare outgoing Business Office mail, including sorting, labeling, and bundling for correct postage and destination. Functional Area 3: Administrative Support Percent Effort: 15% Job Duties + Prepare daily cash reconciliations, summary reports, and departmental reports from Banner, TouchNet, General Receipts, Wells Fargo Bank, and ARGOS. + Perform audits, review, and research on student accounts in Banner, TouchNet, BankMobile, FAMIS, and ARGOS, including but not limited to Tuition Assessment, Emergency Loans, Installment Plan calculations, and 1098-T tax forms. Assist the Business Operations Manager in the auditing of departmental receipts for cash handling procedure compliance. + Assist with the audit and research of student accounts for write-offs. Enter write-offs and holds into the Banner system once validated and approved. + Submit reports and transactions to Accounting and submission of daily deposit amounts to TAMUS. Submit State Hold placements and releases, and voucher creates for manual refunds to Accounts Payable + Image and profile an array of Bursar Department documents in Laserfiche. + Participate in implementing new or updated processes and/or systems and testing of system update patches as needed or instructed by the Bursar. Functional Area 4: Other Percent Effort: 5% Job Duties + Perform other duties as assigned. QUALIFICATIONS + High School diploma or GED. + Two (2) years of cashiering experience handling large amount of actual cash, checks, and card transactions directly from a high traffic customer base. + Intermediate skills in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook) and Microsoft Windows. + Thorough knowledge of bookkeeping or accounting principles to include posting of debits and credits. + Ability to identify the various types of negotiable instruments and how each type is processed through the banking system. + Ability to type with accuracy and use the 10 key by touch. + Exhibit strong customer service, written and verbal communication skills, the capability to work under pressure, and demonstrate the ability to effectively analyze and solve problems. + Must be able to maintain a high level of confidentiality with records and information. PREFERRED QUALIFICATIONS + Business Office experience from a University or College. + Advanced bookkeeping experience from a Bank or Credit Union environment. + Completed college accounting courses. + Experience with Banner Student Information System, FAMIS, TouchNet, Imaging System and/or Argos. SALARY $15 - $17.42 Hourly BENEFITS (rules, policies, eligibility apply) From our generous benefits package (https://www.tamucc.edu/human-resources/benefits/index.php) and professional development opportunities, to our retirement programs and our commitment to service excellence, the Island University is an engaging and rewarding place to work. Insurance (https://assets.system.tamus.edu/files/benefits/website/BenefitsGuide.pdf) + Medical + $0 - $30 per month for Employee Only coverage after university contribution ($920 value). + Up to 83% of premium covered by the university: + Employee and Spouse + Employee and Children + Employee and Family coverage + Dental & Vision + Life Insurance, Accidental D&D, Long Term Disability, Flexible Spending Account and Day Care Spending Account On-campus wellness opportunities (https://www.tamucc.edu/human-resources/benefits/wellness-resources.php) Dual Career Partner Program Work Life Solutions: (https://www.tamucc.edu/human-resources/benefits/eap.php) + Counseling, Work Life Assistance, Financial Resources, and Legal Resources Tuition Benefits: (https://www.tamucc.edu/human-resources/benefits/tuition/index.php) + Public Loan Forgiveness + Book scholarships + 100% tuition coverage for up to 18 credit hours per fiscal year (other rules may apply). Retirement (https://www.tamucc.edu/human-resources/benefits/retirement-programs.php) + Teacher Retirement System of Texas (TRS) or Optional Retirement Plan (ORP) + Voluntary Tax Deferred Account/Deferred Compensation Plan Time Off: (https://www.tamucc.edu/human-resources/time-off/index.php) + 8+ hours of vacation paid time off every month. + 8 hours of sick leave time off every month. + 8 hours of paid time off for Birthday leave. + 12-15 paid holidays each year. All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check. Equal Opportunity/Affirmative Action/Veterans/Disability Employer.