Who We Are:

At Avnet, relationships matter. We are a global, FORTUNE ® 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product’s lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We’re driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology.

Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what’s next at Avnet!

Create and maintain macros for backlog, open orders, and expedite processes. Support Salesforce administration, including business requirements, enhancements, defects, UAT, and report creation. Manage non-line down expedites through macros and manual entries. Train new hires on CSR/ISR roles, purchase order automation, SAP, and related processes. Assist with quality audits, testing, process improvements, and Power BI reports. Maintain CSR SharePoint and documentation. Expertise in Excel/VBA, Salesforce, iQuote, Purchase Order Automation, and SAP. Strong problem-solving, organizational, and communication skills required.

Macro Management:

• Develop and maintain macros for backlog, open orders, and expedite processes.
• Manage customer and Avnet backlog, customer open order report macros, and processes.

Salesforce Support and Administration:

• Collaborate with the Salesforce Center of Excellence on business requirements.
• Submit enhancements and defects.
• Perform User Acceptance Testing (UAT).
• Create and maintain Salesforce reports.

Expedite Process Management:

• Handle non-line down expedites by uploading them into macros based on business rules.
• Manually enter specific expedites when required and coordinate with materials according to guidelines

Training and Development:

• Conduct new hire training for CSR/ISR roles on Avnet and with industry guest speakers.
• Process training includes purchase order automation, expediting, credit R&A, etc.
•  iQuote and SAP Training: Order entry, backlog management, order maintenance, RMA, TLA, expedites, block management, delivery notes, TLA, RMA, source of supply, sales force case management, and Excel training.
• Create and provide assessments to reinforce learning.

Customer Operations Support

• Assist with quality audits and testing of macros, quota processes, and Power BI changes.
• Offer backup support for specific Power BI reports.
• Document, create, and maintain Standard Operating Procedures (SOPs) and Quick Reference Cards (QRCs) for CSR, quota processes, and Power BI reporting.
• Drive process improvements, such as cycle time studies.
• Maintain the CSR SharePoint.

Technical Skills Required:

Macro Management: Proficient in creating and mainlining macros (Excel or VBA)Salesforce Support and Administration: strong knowledge of Salesforce administration, UTA, and generating reports.Expedite Process Management: Skilled in managing the expedite processes, both automated and manualTraining and Development: Experience in conducting new hire and refresher trainings. Knowledgeable with iQuote, Purchase Order Automation, Salesforce Case Management, Excel, and SAP systems (backlog management, Order Management including block management, order maintenance, TLA, RMA, and source of supply.)Customer Operations Support: Back-up support Power BI reports, expertise in quality audits, testing macros, quota process, and Power BI changes. Strong Skills in driving improvements and conducting cycle time studies. Proficiency in documenting and maintaining SOPs and QRCs, including SharePoint site.

Competencies Required:

Macro Management: Strong problem solving and analytical skills. Detailed- orientated with the ability to manage multiple tasks and priorities.Salesforce Support and Administration: Effective communication and collaboration skills. Ability to management enhancements, defects, and ensure throughout UAT. Proficient in creating insightful Salesforce reports.Expedite Process Management: Efficient organizational skills.Training and Development: Ability to conduct engaging training sessions. Innovative thinking to develop efficiency-boosting macros. Proficiency in managing the backlog and open order reports, expedited process and order entry procedures.Customer Operations Support: Quality- oriented mindset for audits and testing. Strong documentation skills for SOPs and QRCs.

Soft Skills Required:

Communication: Clear and concise, both verbal and written.Teamwork: Ability to work collaboratively within a team.Problem Solving: Innovative and analytical thinking.Time Management: Efficiently managing time and priorities.Adaptability: Flexibility to adapt to changing circumstances.Attention to Detail: Ensuring accuracy and quality in deliverables.Customer Focus: Commitment to understanding and meeting customer needs.Leadership: Ability to guide and mentor team members.Conflict Resolution: Skills to manage and resolve conflicts constructively.Interpersonal Skills: building and maintaining positive relationships.

Work Experience:

Minimum experience required is typically 5+ years with bachelor's or equivalent.

Education and Certification(s):

Bachelors degree or equivalent experience from which comparable knowledge and job skills can be obtained.

#LI-Hyrbid

What We Offer:

Our employees work hard to live our values and help us grow. Our total rewards strategy supports Avnet’s ability to attract, engage, develop, and reward our employees, while promoting a diverse and inclusive environment. We offer competitive compensation and benefit programs — from time away and flexible working arrangements to programs supporting employee well-being and opportunities to give back to your community.

Generous Paid Time Off

Savings Fund

Paid Holidays

Medical, Dental, Vision and Life Insurance

Education Assistance

Employee Development Resources

Employee Wellness, Leadership Development, and Mentorship Programs

Year-End Bonus

Food Coupons

Benefits listed above may vary depending on the nature of your employment with Avnet.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Avnet is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex (including pregnancy), age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other characteristic protected by law. This policy of non-discrimination also applies to religious dress and grooming practices. Avnet will accommodate employee religious dress standards and grooming practices that do not result in undue hardship for the Company.  If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center at (888) 994-7669.