Advertising's Support Products & Services team is searching for a curious, detail-oriented Business Analyst (BA) to join a multi-faceted Business Intelligence team that serves a broad variety of product, program and engineering stakeholders.

Key job responsibilities
The BA is ultimately responsible for ensuring their stakeholder teams can make fast and high quality decisions by providing the right data, in the right format, at the right time and in a sustainable way.

Specific responsibilities include:
• Collaborating with stakeholders to propose and implement new metrics or enhancements
• Developing reports and dashboards to provide insights into advertiser support metrics and performance
• Conducting root cause analysis on advertiser pain points and service issues
• Supporting the rollout of initiatives and technologies, including AI-driven solutions
• Assisting with maintenance and operational excellence
• Documenting current processes and workflows

About the team
The Support Products & Services (SP&S) team’s mission is to provide the right support and services at the right time to ensure advertisers can effectively grow their business through advertising. For Amazon's 1.8MM self-service advertisers, this includes providing education in their workflows and resolving issues they encounter with excellent contact center support.