Find Your Spot at Humber
At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed, caring and fun-loving people.

We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.

If you are interested in working in higher education and are looking to contribute to the largest Polytechnic in Ontario, as we shape the future of our students and communities, here is your opportunity to join our team.

Job Details:
Position Title:Business Analyst- Analytics Lead, Digital Experience Platform
Status:FT Admin Temporary, until December 2025
Hours:37.5 hours per week
Faculty/Department:Information Technology Services
Campus/Location:North Campus; Hybrid model (a mix of home and in-office workdays)
Salary:$95,910.00;starting salaries are determined based on qualifications and years of related experience.

Reports To:Product Owner, Digital Experience Platform

About Information Technology Services:

Humber Digital Innovation, Information Technology Services provides leadership for the continuous development of digital experiences delivered on a secure, flexible, and dependable IT environment built on a foundation of transparency, collaboration, client focus, and respect. Together we transform client ideas into results, leverage technology to enable student engagement and success, support students and employees in the journey of discovery, deliver integrated digital solutions to improve collaboration and communication across the Humber community, and improve business processes to enable better decision-making. Digital Innovation, Information Technology Services is always striving to enhance the digital experience for students, staff, and visitors.

About the Business Analyst- Analytics Lead Role:

To support continued platform development and site migration, the DXP team is seeking a Business Analyst - Analytics Lead. This position will play a vital role in supporting the DXP solution by supporting comprehensive evaluation of data analytics, audience behaviours and web site performance in delivering on desired Humber outcomes. In particular, the analytics lead will support the tailoring and personalization of delivered web content to deliver desired user journeys and experiences. The personalization lead will play an active role in guiding adoption of a data-driven approach to identifying personalization opportunities, designing meaningful experiments and analytical approaches and evaluating personalization campaign results.

The analytics lead is responsible for guiding and directing all data analysis efforts associated with web sites on the DXP platform. They use captured data to evaluate web experiences, assess conversation rates and behaviours of users interacting with Humber web sites, and evaluate attainment of desired web site performance outcomes. They use web site data to identify and refine audience segments and evaluate the behaviours and actions of those segments in the context of defined user journeys and optimizing conversion rates. The analytics lead guides the analysis and evaluation of existing web experiences and journeys, providing meaningful interpretation of data and formulation of insights into future tailoring and personalization opportunities that continue to optimally drive web site performance.

Responsibilities of the role include:

Lead all DXP web analytics and reporting efforts evaluating the performance of DXP web sites in delivering desired outcomes for target audiencesSupport a data-driven approach to defining success and evaluating the results of all tailoring and personalization web interactions in delivering optimal experiences, supporting meaningful calls to action and optimizing conversion ratesConsult with groups across Humber in defining desired experience and journey outcomes and identifying opportunities for the measurement and analysis of results of tailored and personalized of web contentIdentify and formally define experiments to evaluate and test how the delivered web experience can be further refined and optimizedGuide the analysis and review of experimentation results and using the results to further optimize personalization campaignsSupport and guide client groups in understanding and interpreting experiment results and providing data-driven insights into effective tailoring and personalization approachesDevelop reports and presentations to a variety of Humber audiences on overall performance and effectiveness of web sites in delivering on desired outcomes

Find Your Spot at Humber
At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed, caring and fun-loving people.

We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.

If you are interested in working in higher education and are looking to contribute to the largest Polytechnic in Ontario, as we shape the future of our students and communities, here is your opportunity to join our team.

Job Details:
Position Title:Business Analyst- Analytics Lead, Digital Experience Platform
Status:FT Admin Temporary, until December 2025
Hours:37.5 hours per week
Faculty/Department:Information Technology Services
Campus/Location:North Campus; Hybrid model (a mix of home and in-office workdays)
Salary:$95,910.00;starting salaries are determined based on qualifications and years of related experience.

Reports To:Product Owner, Digital Experience Platform

About Information Technology Services:

Humber Digital Innovation, Information Technology Services provides leadership for the continuous development of digital experiences delivered on a secure, flexible, and dependable IT environment built on a foundation of transparency, collaboration, client focus, and respect. Together we transform client ideas into results, leverage technology to enable student engagement and success, support students and employees in the journey of discovery, deliver integrated digital solutions to improve collaboration and communication across the Humber community, and improve business processes to enable better decision-making. Digital Innovation, Information Technology Services is always striving to enhance the digital experience for students, staff, and visitors.

About the Business Analyst- Analytics Lead Role:

To support continued platform development and site migration, the DXP team is seeking a Business Analyst - Analytics Lead. This position will play a vital role in supporting the DXP solution by supporting comprehensive evaluation of data analytics, audience behaviours and web site performance in delivering on desired Humber outcomes. In particular, the analytics lead will support the tailoring and personalization of delivered web content to deliver desired user journeys and experiences. The personalization lead will play an active role in guiding adoption of a data-driven approach to identifying personalization opportunities, designing meaningful experiments and analytical approaches and evaluating personalization campaign results.

The analytics lead is responsible for guiding and directing all data analysis efforts associated with web sites on the DXP platform. They use captured data to evaluate web experiences, assess conversation rates and behaviours of users interacting with Humber web sites, and evaluate attainment of desired web site performance outcomes. They use web site data to identify and refine audience segments and evaluate the behaviours and actions of those segments in the context of defined user journeys and optimizing conversion rates. The analytics lead guides the analysis and evaluation of existing web experiences and journeys, providing meaningful interpretation of data and formulation of insights into future tailoring and personalization opportunities that continue to optimally drive web site performance.

Responsibilities of the role include:

Lead all DXP web analytics and reporting efforts evaluating the performance of DXP web sites in delivering desired outcomes for target audiencesSupport a data-driven approach to defining success and evaluating the results of all tailoring and personalization web interactions in delivering optimal experiences, supporting meaningful calls to action and optimizing conversion ratesConsult with groups across Humber in defining desired experience and journey outcomes and identifying opportunities for the measurement and analysis of results of tailored and personalized of web contentIdentify and formally define experiments to evaluate and test how the delivered web experience can be further refined and optimizedGuide the analysis and review of experimentation results and using the results to further optimize personalization campaignsSupport and guide client groups in understanding and interpreting experiment results and providing data-driven insights into effective tailoring and personalization approachesDevelop reports and presentations to a variety of Humber audiences on overall performance and effectiveness of web sites in delivering on desired outcomes

About You:
You are passionate about working at Ontario's largest Polytechnic; you thrive on improving productivity and quality that contribute to team success If this sounds like you, keep reading:

Education

A degree in a Business or Technology discipline

Experience/Skills

A minimum of five years of experience in business analysis, IT, or digital transformation A minimum of three years of progressive experience in web analytics and data analysis

Skills sought in a successful candidate include:

Expert understanding of web site analytics and performance reportingStrong understanding of tailoring and personalization of web content to deliver effective experiences and user journeys and optimize conversion rates of site visitorsExpert understanding of Google Analytics and the ability to conduct in-depth analysis and reporting of web traffic data to evaluate current web experiences and identify optimal future content adaptation strategiesExtensive experience in evaluating web interactions and identifying and refining audience segments to support tailoring and personalization effortsExperience with analytics and tagging strategies for Drupal 10, Drupal multisite and Acquia Site Studio content is highly desirableKnowledge and experience in using VWO Personalization is highly desirableExtensive experience in the design of experiments and the use of data-driven approaches to evaluate the results and effectiveness of tailoring and personalization campaignsStrong analytical and data analysis skills and the ability to effectively interpret and translate raw data into meaningful results and understandingSolid understanding of search engine optimization (SEO) activities and analyzing search data for context and search intent of visitors to Humber web sitesExperience with data transformation strategy and toolsExperience with data analytics tools such as Power BI, Tableau or equivalentKnowledge of statistical analysis techniques, such as regression analysis and hypothesis testingExperience working with large data sets and databasesSuperior oral and written communication and interpersonal skills, including excellent active listening skillsExcellent presentation and reporting skills and experience in presenting to management and executive audienceProblem-solving and root cause analysis skillsExperience working in an agile mode of operationsExperience managing work in Microsoft Azure DevOpsHigher education or public sector experience is highly desirable

If this sounds like you, we'd love to hear from you At Humber Polytechnic we don't just accept difference we celebrate it Experience comes in many forms, skills are transferable, and a progressive mindset goes a long way at Humber. If your experience is close to what we're looking for, consider applying and tell us why you are a great candidate for this job. Find your Spot at Humber

What's in it for you?

An opportunity to be a part of building Humber's future. Be part of a diverse, hard-working, and supportive team.Tools and technology that will allow you to succeed at your job.Amazing perks

We thank you for your interest in working with Humber Polytechnic. Only applicants selected for an interview will be contacted.

Equity, Diversity, and Inclusion
Humber Polytechnic is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.

Humber supports employment equity. Racialized workers, women, Indigenous workers, LGBTQ2S workers and workers with disabilities are encouraged to apply. For the purpose of statistical data collection, applicants are strongly encouraged to voluntarily self-identify. Humber’s diverse workplace also supports Francophone workers and young workers.

Accommodation
Humber Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Talent Acquisition team will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.

Anti-Discrimination Statement
At Humber Polytechnic, all forms of discrimination and harassment are prohibited. All employees and applicants have the right to work in an environment that is free from discrimination and harassment. If you need assistance with concerns related to discrimination and harassment, please contact the Office of Human Rights and Harassment (humanrights@humber.ca).

About You:
You are passionate about working at Ontario's largest Polytechnic; you thrive on improving productivity and quality that contribute to team success If this sounds like you, keep reading:

Education

A degree in a Business or Technology discipline

Experience/Skills

A minimum of five years of experience in business analysis, IT, or digital transformation A minimum of three years of progressive experience in web analytics and data analysis

Skills sought in a successful candidate include:

Expert understanding of web site analytics and performance reportingStrong understanding of tailoring and personalization of web content to deliver effective experiences and user journeys and optimize conversion rates of site visitorsExpert understanding of Google Analytics and the ability to conduct in-depth analysis and reporting of web traffic data to evaluate current web experiences and identify optimal future content adaptation strategiesExtensive experience in evaluating web interactions and identifying and refining audience segments to support tailoring and personalization effortsExperience with analytics and tagging strategies for Drupal 10, Drupal multisite and Acquia Site Studio content is highly desirableKnowledge and experience in using VWO Personalization is highly desirableExtensive experience in the design of experiments and the use of data-driven approaches to evaluate the results and effectiveness of tailoring and personalization campaignsStrong analytical and data analysis skills and the ability to effectively interpret and translate raw data into meaningful results and understandingSolid understanding of search engine optimization (SEO) activities and analyzing search data for context and search intent of visitors to Humber web sitesExperience with data transformation strategy and toolsExperience with data analytics tools such as Power BI, Tableau or equivalentKnowledge of statistical analysis techniques, such as regression analysis and hypothesis testingExperience working with large data sets and databasesSuperior oral and written communication and interpersonal skills, including excellent active listening skillsExcellent presentation and reporting skills and experience in presenting to management and executive audienceProblem-solving and root cause analysis skillsExperience working in an agile mode of operationsExperience managing work in Microsoft Azure DevOpsHigher education or public sector experience is highly desirable

If this sounds like you, we'd love to hear from you At Humber Polytechnic we don't just accept difference we celebrate it Experience comes in many forms, skills are transferable, and a progressive mindset goes a long way at Humber. If your experience is close to what we're looking for, consider applying and tell us why you are a great candidate for this job. Find your Spot at Humber

What's in it for you?

An opportunity to be a part of building Humber's future. Be part of a diverse, hard-working, and supportive team.Tools and technology that will allow you to succeed at your job.Amazing perks

We thank you for your interest in working with Humber Polytechnic. Only applicants selected for an interview will be contacted.

Equity, Diversity, and Inclusion
Humber Polytechnic is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.

Humber supports employment equity. Racialized workers, women, Indigenous workers, LGBTQ2S workers and workers with disabilities are encouraged to apply. For the purpose of statistical data collection, applicants are strongly encouraged to voluntarily self-identify. Humber’s diverse workplace also supports Francophone workers and young workers.

Accommodation
Humber Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Talent Acquisition team will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.

Anti-Discrimination Statement
At Humber Polytechnic, all forms of discrimination and harassment are prohibited. All employees and applicants have the right to work in an environment that is free from discrimination and harassment. If you need assistance with concerns related to discrimination and harassment, please contact the Office of Human Rights and Harassment (humanrights@humber.ca).