You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

This position is responsible for supporting end-to-end ICS performance management processes with an emphasis on Sales Performance related activities for the ICS Commercial ANZ business. It plays a key role in setting metrics that encourage and motivate the highest levels of performance while ensuring clear alignment between the interests of our colleagues and company. It provides thought leadership, analysis and insights to help drive long term profitable growth.

Key Accountabilities includes: Develop a detailed understanding of profitability levers, customer behavioral drivers and performance measurements, and generate insights to support the market growth Owns and implements the Business Performance process, including performance reporting and management of monthly dashboards for Sales team Provides key insights through analysis of data to identify areas of opportunity and risk. Support long range planning (LRP) process in relation to growth, investments/CBA development (A&P, SQP, OPEX) and productivity efficiency modelling. Be responsible for and provides support to enable sound investment decisions are made and delivery of key targets are met. Skills & Qualifications: Creative, analytical and results driven, with a demonstrated ability to draw conclusions from data and make recommendations. Effective written & verbal communication, presentation and influencing skills across all levels of the organization. Strong stakeholder management experience with a proven track record to build and leverage relationships. Advanced Microsoft Excel, PowerPoint and Word skills. A team-first collaborative attitude is essential. Self-starter with a strong ability to work independently. Business degree or equivalent. Masters preferred.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.