At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how to coordinate the delivery of their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small, are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new logistics products and services, significantly complimented by entrepreneurs like Amazon Delivery Service Partners (DSPs).

The DSP Operational Efficiency team is looking for a dynamic and experienced Business Analyst to join us and help improve the DSP experience. A successful Business Analyst must be able to work independently, be comfortable with ambiguity, and be able to influence internal/external partners at all levels of the organization. This role will particularly suit someone with strong analytical abilities, relationship building skills, and stellar project management capabilities. To be successful, you must also have very strong communication skills, both written and verbal, as you will own communicating program progress very crisply in various business reviews.

In this role, you will analyze data and insights from various channels to diagnose process issues, identify improvement opportunities, and partner with technology teams to deliver new features or tools. Stakeholder management is a substantial element of the role and daily bandwidth. This role will manage large, complex initiatives, deal with ambiguity, balance speed with quality, and advocate on behalf of the customer to provide high-performance solutions.

Key job responsibilities
Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into actionable reports/dashboards

Translate data into actionable insights

Identify processes to automate and scale ad-hoc analyses

Design, develop and maintain scaled, automated, user-friendly systems, reports, dashboards, etc. that will support our business needs

Participate in strategic and tactical planning discussions

Solve complex problems by building scrappy and effective models

Work within time constraints to meet critical business needs

We are open to hiring candidates to work out of one of the following locations:

Nashville, TN, USA