Date: Mar 5, 2025 Location: San Juan, PR Company: Popular Workplace Type: Hybrid Business Analyst | Digital Banking General Description The Business Analyst is responsible for analyzing current state processes, proposing improvements and detailing the user stories to implement a target state design. This includes analyzing and modeling existing business processes and application functionalities to gain an understanding of the targeted business problem, evaluating possible features and improvements and proposing recommendations. The Business Analyst will also contribute to feature prioritization using metrics, impact analysis and cost/savings ROIs. The Business Analyst uses modeling tools to document the current state of business processes as well as the desired future state in the form of requirements, user stories and activity diagrams. When designing an application’s target state, the Business Analyst is responsible for the integrity of the requirements from beginning to end. This includes persona identification, use case definition, acceptance criteria and definition of done. The Business Analyst is responsible for the knowledge transfer of business implications to the application/database developers, Product Owners, Quality Assurance Analysts, and project managers. The Business Analyst will also include metrics embedded into every new initiative and is responsible for having those metrics included in divisions Analytics for the ongoing feature performance monitoring. Essential Duties and Responsibilities + Design and support business solutions. + Understand and interpret business requirements and translate them into technical solutions. + Develop a strong understanding of the end-to end reporting processes, including production critical path and dependencies on associated business processes, to identify gaps and opportunities for improvements. + Ensure adherence to development standards to deliver fit-for-purpose solutions that are robust and, where necessary, scalable. + Elicit User Stories – Conduct interviews, workshops, focus groups, brainstorming, observations, and surveys/questionnaires with stakeholders to determine the requirements needed for a new project. + User Stories Handshake – Coordinate and document the acceptance and understanding of all stakeholders, including the vendors. + Gain a detailed understanding of current capabilities, gaps and opportunities resulting in efficiencies and/or improving the customer experience. Help create competitive differentiation for Popular Inc. Supervisory Responsibilities: This Job has no supervisory responsibilities but in special circumstances may lead the work of others. Education + Bachelor's degree in Computer Science, Engineering, Information Technology or Business Adminsitration Experience + ​​​​​​ Experience in the software development lifecycle, either as a Business Analyst, Product Owner or a business subject matter expert. At least 3 years of banking experience. Certifications / Licenses Business Analyst Certification PMP Microsoft Certified Professional (MCP) Other Qualifications + Proficient in planning discovery activities, mapping business processes, eliciting requirements, and writing user stories. + Excellent written and verbal communication skills in Spanish and English. + Proficiency of MS Office suite is a must – in particularly in Visio, Excel, Word and PowerPoint + Working knowledge of Scrum, Agile, SAFe, DevOps, and supporting technologies such as Jira + Salesforce implementation experience across the whole Software Development Lifecycle (SDLC) is a plus. + Experience in managing projects and working on cross functional initiatives is a plus + Experience working with development teams is required. Values Passion for People Succeed Together Own Every Moment Build the Future Additional Requirements The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation. Important:The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary. ABOUT US Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds. We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events. If you have a disability or need more information about requesting an accommodation, please contact us atasesorialaboral@popular.com.This email inbox is monitored for such types of requestsonly. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response. Are you ready for a rewarding career? Popular is an Equal Opportunity Employer Learn more about us at www.popular.com and keep updated with our latest job postings atwww.jobs.popular.com. Connect with us! LinkedIn (http://www.linkedin.com/company/banco-popular-de-puerto-rico) | Facebook (http://www.facebook.com/popular/) | Twitter (http://twitter.com/popular?lang=es) | Instagram (http://www.instagram.com/popular.pr?igshid=ykmhge270ti5communitybank/) If you are a California resident, pleaseclick hereto learn more about your privacy rights.