Job Description **This position may be eligible for remote work for up to 2 days per week, pursuant to the Remote Work Pilot Program. ** The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses more than 45,000 businesses in more than 40 industries and enforces key consumer protection, licensing, and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources and, by helping to resolve complaints, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. Through its community outreach and the work of its offices of Financial Empowerment and Labor Policy & Standards, DCWP empowers consumers and working families by providing the tools and resources they need to educate consumers and to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp or on its social media sites, Twitter, Facebook, Instagram and YouTube. DCWP’s DOTSS division is seeking a Business Analyst / Consumer Advocate to augment the existing Project Management Office (PMO) team. Under the Executive Director of the Project Management Office (PMO), the Business Analyst will be responsible for providing end-to-end project management for large/medium projects. Additionally, candidate will be responsible for providing business analysis on small projects preferably related to Licensing domain/division and on various operational/production support tasks as assigned. Candidate must have proven experience in Licensing Domain, willing to learn project management skills, understanding knowledge of project implementation methodologies (waterfall and scrum). The successful candidate should possess the following: - End-to-end business knowledge of the Licensing Module and should have very good operational knowledge and problem-solving analysis skills; - Should have basic to Intermediate requirements gathering/documentation experience (use cases, functional specification/business requirements), documentation development, and data modeling; - Experience with Licensing related data analysis. Collect, clean, and prepare data for analysis. Use statistical and machine learning techniques to analyze data. Primarily Support Licensing division on data provision and analysis; - Respond to Licensing divisions requests, verify proper governance procedures, and track progress of requests in DevOPS; - Ability to identify/resolve/prioritize mission critical production issues; - Provide documentation to developers; - Possess and/or obtain operational knowledge of the Business Automation (BA) and Business Portal (BP) applications, specially related to the Licensing Module; - Excellent written/oral communication skills, professionalism, commitment to quality, ability to prioritize, and desire to augment teams comprised of executive management, vendors/suppliers, and partner agencies; - Experience with Licensing documents, Workflows, Visio and processes; and - Develop and maintain functional and technical documentation such as design documents, specifications, software documents and training guides. Qualifications Not less than five years of experience in the work of searching, examining, reading, and closing title to real property either with a title company, lawyer, governmental agency or conveyancer. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.