Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Information Technology (IT)

Management Level

Senior Associate

Job Description & Summary

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Operations Support team monitors the overall quality of our service. As a part of the team, you’ll be the primary contact for ensuring the quality of our services is maintained while also considering better ways to provide the same service in a more cost efficient manner and keeping customer satisfaction with our services high.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: Use feedback and reflection to develop self awareness, personal strengths and address development areas. Delegate to others to provide stretch opportunities, coaching them to deliver results. Demonstrate critical thinking and the ability to bring order to unstructured problems. Use a broad range of tools and techniques to extract insights from current industry or sector trends. Review your work and that of others for quality, accuracy and relevance. Know how and when to use tools available for a given situation and can explain the reasons for this choice. Seek and embrace opportunities which give exposure to different situations, environments and perspectives. Use straightforward communication, in a structured way, when influencing and connecting with others. Able to read situations and modify behavior to build quality relationships. Uphold the firm's code of ethics and business conduct.

Role Overview:

The business analyst bridges the gap between IT and the business by assessing processes, determining requirements and delivering data-driven recommendations and reports to executives and stakeholders. They are involved in the design or modification of products and works closely with stakeholders and cross-functional teams to identify and address business challenges, ensuring that products meet the needs and requirements of the business. Business analysts play a critical role in guiding businesses in improving processes and products through data analysis. 

 

Key Responsibilities: 

Requirements Gathering and Analysis Collect, analyse, and document detailed business and technical requirements from stakeholders to ensure clarity and alignment with product goals. 

Stakeholder Communication Facilitate effective communication between stakeholders and the product team to ensure a mutual understanding of project requirements and expectations. 

Design Thinking and Prototyping Participate in design thinking workshops, develop low-fidelity and high-fidelity prototypes using tools like Figma. Conduct user sessions to gather feedback and iterate on prototypes. 

User Story Development Write clear and concise user stories and acceptance criteria to guide the product team in delivering features that meet business needs. 

Process Mapping and Improvement Analyse and map current business processes, identify areas for improvement, and propose solutions to enhance efficiency and effectiveness. 

Data Analysis and Reporting Conduct data analysis to support decision-making, track product progress, and provide actionable insights to stakeholders. 

Functional Testing and Validation Develop test plans, test cases in Azure DevOps, conduct functional testing, and ensure that products meet business requirements. 

Product Documentation Maintain comprehensive and up-to-date documentation of business requirements, process flows, and product deliverables. 

Change Management Manage changes to product scope, requirements, and priorities, ensuring that impacts are communicated and understood by all team members. 

Agile Practices and Facilitation Support agile practices within the team, participate in sprint planning, stand-ups, and retrospectives, and help ensure continuous delivery of value. 

Stakeholder Training and Support Provide training and support to stakeholders and end-users to ensure smooth adoption and utilization of new systems and processes. 

Ownership of governance Ensure that governance required for product delivery is in place, including Technology Risk Framework and Application Readiness Review requirements.  

Technology champion Stay abreast of technologies that drive our product development. 

 

Qualifications: 

A bachelor's degree / diploma in IT, Computer Science, Data Science, or a related technical field. 

Certifications business analysis best practice and techniques are advantageous.  

 

Desired Skills and Experience: 

Some of the desired skills and experiences for the Business Analysts role are: 

Experience: 3-5 years of experience in business analysis or a related role. 

Agile & SDLC: Familiarity with Agile methodologies and the software development lifecycle (SDLC) 

Analytical Thinking: Ability to analyze complex data and processes. 

Communication: Strong verbal and written communication skills. 

Problem-Solving: Aptitude for identifying issues and proposing effective solutions. 

Technical Proficiency: Knowledge of relevant software tools and technologies, Power Platform, Node JS, Angular, C# and .NET will be advantageous. 

Stakeholder Management: Ability to engage and manage stakeholder expectations. 

Documentation: Proficiency in creating clear and concise documentation. 

Requirements Elicitation: Proficiency in requirements elicitation and documentation. 

Design Thinking: Understanding of design thinking principles. 

Prototyping: Knowledge of prototyping tools and techniques. 

Software Testing: Knowledge of testing methodologies and user acceptance testing (UAT). 

User Experience (UX): Understanding of user experience (UX) principles. 

 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

Yes

Job Posting End Date

September 28, 2024