Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

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We are looking for a Business Analyst who will maintain the case management system for our social services agency client. Working in this role, you will support users through defect analysis and second level support for processing issues and questions. You will design functionality changes in conjunction with client input and work with the development team to translate those designs to system revisions. You will also be responsible for creating test cases and data and executing them to fully verify the new or changed functionality. 

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As the Business Analyst, you will be:

\n\n Performing definition of user functional requirements by translating development and/or maintenance requirements into specifications.\n Performing system analysis activities as directed by project management.\n Eliciting, analyzing, specifying, and validating the business needs of project stakeholders.\n Creating screen prototypes.\n Preparing reports to track quality, quantity, and efficiency.\n Identifying business rules to implement policy and creating decision tables informing system design.\n Creating interface and batch designs.\n Documenting system processes and procedures.\n Developing systems documentation and ensuring updates conform to Department of Health and Human Services and Conduent standards.\n Designing and modifying test cases and scenarios and executes system tests.\n\n

Qualifications:

\n\n Have two years’ experience working as a business analyst or systems analyst. \n Possess a bachelor’s degree or have equivalent related experience. \n Exhibit knowledge of the project life cycle.\n Display experience creating logical process flow diagrams. \n Able to perform and present root cause and downstream effects analysis.\n Demonstrate experience developing use cases and designing screens. \n Show ability to develop and execute system test scripts and document test results.\n\n

Flexible Working

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At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too. 

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In this role, you can expect the following working conditions:

\n\n Hybrid work: Work in a way that allows you to work from home during portions of your week and also have time onsite to connect with other team members and business leaders.\n\n

Working For You

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Perks and rewards designed for you:

\n\n Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.\n Retirement Savings: We will support you as you save for your future.\n Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.\n Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.\n Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.\n Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.\n Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.\n\n

Join Us

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At Conduent, we are one team, one mission. We understand that our success is related to the success of our associates. 

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We strive to create a culture where you can: 

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Bring your authentic self to work. 

\n\n Grow and thrive, both personally and professionally. \n Make a difference with our clients, in our communities, and with the millions of people we support. \n\n

When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!

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Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The approximate compensation for this position is $66-76k per year.

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